Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kevin Molina

Los Angeles

Summary

Experienced Professional offering over 6 years of healthcare experience. Highly accurate and efficient with strong time management skills and reliable, hardworking nature.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Client Services Executive

MedeAnalytics
05.2023 - Current
  • Acts as a liaison between external clients and internal departments to ensure a successful customer journey related to day-to-day operations.
  • Collaborates with fellow analysts, project managers, product owners and engineering / testing team members as needed to support analytic solutions for clients.
  • Conducts client-facing meetings to understand, gather and document detailed client business requirements for health plan business intelligence (BI) / analytic applications.

Client Support Consultant

HealthEdge
10.2021 - 04.2023
  • Associate who is able to execute and manage daily support activities related to client questions, issues, and communications to optimize value from the solution.
  • Primary activities involve identifying, researching, and resolving complex business and technical problems as they relate to the use and functionality of HealthEdge products.
  • Manages a portfolio of clients and the health of those relationships with a focus on customer success in a SaaS environment.

Health Informatics Solution Coordinator

Telligen
10.2019 - 07.2021
  • Responsible for the operational support for multiple contracts/programs related to data collection, analysis and reporting.
  • Providing subject matter knowledge and support in the analysis of the data, the design, and development of the products or services to support contract deliverables.
  • Member of Security Team responsible for authorizing users and reporting violations to CMS expeditiously.

Technical Specialist

Cardinal Health
11.2017 - 10.2019
  • Bilingual agent specializing in an IT help-desk role, providing technical and program support for network providers via phone and email.
  • Communicates expertise on program documentation and billing requirements in addition to testing for new platform feature implementation and troubleshooting platform deficiencies.
  • Performed quality assurance on Comprehensive Medication Review offer data in accordance with guidelines from CMS for specific clients.

Customer Service Representative

Wells Fargo
06.2017 - 11.2017
  • Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
  • Following company and federal guidelines, solving customer issues including but not limited to payments, billing, escrow, insurance, taxes, and general account inquiries using a variety of software systems.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.

Education

B.A - Political Science, Policy Studies

Grinnell College
Grinnell, IA
05.2017

Skills

  • Account Management
  • Quality Assurance
  • Operations Support
  • Client Service
  • CRM and Salesforce Proficiency
  • Project Management

Certification

Certified Customer Success Manager (CCSM) Level 1 - Issued by SuccessCoaching

Timeline

Client Services Executive

MedeAnalytics
05.2023 - Current

Client Support Consultant

HealthEdge
10.2021 - 04.2023

Health Informatics Solution Coordinator

Telligen
10.2019 - 07.2021

Technical Specialist

Cardinal Health
11.2017 - 10.2019

Customer Service Representative

Wells Fargo
06.2017 - 11.2017

B.A - Political Science, Policy Studies

Grinnell College

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Kevin Molina