Kevin Meza
Calexico
Summary
Dynamic retail professional with a proven track record at Cricket Wireless, excelling in customer service and loss prevention. Enhanced operational efficiency through technology implementation and developed promotional strategies that drove sales. Skilled in inventory management and conflict resolution, consistently delivering exceptional results while fostering positive customer engagement.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
Work History
Authorized Retailer
Cricket Wireless
Brawley
10.2023 - 02.2025
- Created reports on customer feedback surveys and analyzed results to identify areas of improvement.
- Reduced shrink by implementing loss prevention processes.
- Implemented new technologies into the store's operational system to improve efficiency.
Authorized Retailer
Metro by T-Mobile
El Centro
02.2020 - 08.2023
- Created reports on customer feedback surveys and analyzed results to identify areas of improvement.
- Reduced shrink by implementing loss prevention processes.
- Implemented new technologies into the store's operational system to improve efficiency.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed regular maintenance checks on equipment used in the store.
- Communicated up-to-date information on and wireless devices to upsell latest technology.
- Participated in outside sales events and promotions to generate new business.
- Assisted customers with selecting appropriate merchandise based on their individual needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Merchandised store to showcase promotional items and increase sales.
- Cleaned shelves, counters and tables to maintain organized store.
- Resolved customer concerns and answered questions to promote positive guest experiences.
- Organized store by returning merchandise to proper areas and restocked displays.
- Computed purchases and received and processed cash or credit payment.
- Performed daily opening and closing procedures, inspecting windows and doors for signs of tampering.
- Developed and implemented marketing strategies to promote product awareness and drive sales.
- Recognized positive performance against key sales and reputation metrics and privately addressed staffers with poor performance.
- Resolved customer complaints in a professional manner while maintaining high quality standards of service.
- Suggested personalized solutions to address consumer needs.
- Performed weekly inventory audits to ensure accurate stock levels were maintained at all times.
- Collaborated with other departments to ensure smooth functioning of operations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
Mechanic Assistant
Cal energy
Calipatria
01.2018 - 01.2020
- Worked alongside technicians providing regular service, troubleshooting and upgrading equipment.
- Filed reports detailing all services performed on each vehicle in accordance with company policy.
- Disassembled engines when necessary to perform repairs or replacement of faulty parts.
Education
High School Diploma -
Calexico High School
Calexico, CA06-2014
Skills
- Customer service
- Visual merchandising
- Inventory management
- Loss prevention
- Sales reporting
- Store operations
- Equipment maintenance
- Product knowledge
- Team collaboration
- Promotional strategies
- Conflict resolution
- Cash handling
- Technology implementation
- Merchandise restocking
- Customer engagement
- POS system operation
- Store maintenance
- Promotional planning
- Bid preparation
- Product demonstration
- Cash handling proficiency
- Social media marketing
- Marketing
- Advertising
- Negotiation techniques
Languages
English
Professional
Spanish
Professional
Timeline
Authorized Retailer
Cricket Wireless
10.2023 - 02.2025
Authorized Retailer
Metro by T-Mobile
02.2020 - 08.2023
Mechanic Assistant
Cal energy
01.2018 - 01.2020
High School Diploma -
Calexico High School