Kevin Mena
Huntington Park
Summary
Dynamic professional with a clean driving record and exceptional customer service skills, honed at Global Paratransit. Proven ability to build strong client relationships and ensure timely deliveries. Expertise in problem-solving and effective communication, consistently achieving high customer satisfaction and fostering trust through reliability and professionalism.
Professional musician ready to bring expertise to performing and recording settings. Known for delivering high-quality performances and contributing to creative processes within teams. Collaborative and adaptable, excelling in dynamic environments and committed to achieving musical excellence. Proficient in improvisation and genre versatility.
Overview
5
5
years of professional experience
Work History
Driver
Global Paratransit
01.2024 - 08.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Cable Installation Technician
Spectrum
06.2023 - 01.2024
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
- Repaired and updated equipment to conform to company-wide standards.
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Provided training on use, troubleshooting, and calibration of equipment.
Master at Arms
US Navy
12.2019 - 12.2022
- Managed access control systems, ensuring only authorized individuals entered restricted areas.
- Facilitated security-related training and education programs for new personnel, ensuring a thorough understanding of policies and procedures among all members of the organization.
- Streamlined incident reporting for improved response times and increased overall safety.
- Ensured compliance with all federal regulations pertaining to firearms storage, handling, and transportation while serving as a key member of the armory management team.
- Assisted in the development of security plans for special events, resulting in no major incidents during high-profile gatherings.
- Implemented emergency response drills, increasing preparedness among all personnel within the facility.
- Increased base security through comprehensive training programs for all personnel.
- Maintained a safe environment with regular risk assessments and appropriate corrective actions.
- Led team members in maintaining order during crisis situations, effectively deescalating tensions and ensuring safety for all involved parties.
- Organized training exercises simulating real-world scenarios, improving overall readiness and adaptability among team members.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Determined security budgets and identified opportunities to optimize resource utilization.
Education
Associate of Arts - Associate in Arts in Guitar Performance
Musicians Institute
Hollywood06-2027
High School Diploma -
Aspire Pacific Academy
Huntington Park, CA04-2019
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Power tool usage
- Hand tool operation
- Cable splicing expertise
- Network configuration
- Customer relations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Reliability
- Excellent communication
- Active listening
- Effective communication
- Relationship building
- Microsoft office
- Safety and security procedures
- Staff discipline
- Emergency response and management
- Self motivation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Driver
Global Paratransit
01.2024 - 08.2024
Cable Installation Technician
Spectrum
06.2023 - 01.2024
Master at Arms
US Navy
12.2019 - 12.2022
Associate of Arts - Associate in Arts in Guitar Performance
Musicians Institute
High School Diploma -
Aspire Pacific Academy
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