Summary
Overview
Work History
Skills
Timeline
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Kevin McCormick

Keswick,ON

Summary

Dedicated and customer-focused professional with over a decade of experience in customer service, training, and business management. Proven ability to handle complex processes, provide exceptional client support, and manage operational tasks under high-pressure environments. Adept at effectively resolving customer inquiries, explaining processes with clarity, and documenting essential details accurately. Skilled in building strong relationships, offering empathetic support, and contributing to seamless service delivery.

Overview

18
18
years of professional experience

Work History

Owner

McCormick Energy Consulting
04.2016 - Current
  • Operate as a federally licensed energy advisor under Natural Resources Canada, providing energy audits to help clients qualify for government grants and rebates
  • Manage all aspects of business operations, including client relationships, scheduling, and reporting
  • Deliver exceptional customer service by explaining energy audit processes and recommendations clearly to clients
  • Coordinate small renovation projects, repairs, and painting to enhance energy efficiency in residential properties
  • Train new employees, manage sales for new and existing accounts, and ensure compliance with ESG standards

Fleet Administrator

Konica Minolta
04.2013 - 02.2016
  • Managed a fleet of over 400 networked multi-functional devices (MFDs) for a corporation with 5,000+ employees
  • Oversaw procurement, delivery, and setup of new equipment, including network integration and software installation
  • Provided training and technical support to clients, creating comprehensive training materials and documentation
  • Monitored and maintained networked devices using Print Fleet and Pagescope Enterprise Suite software

Client Training Representative

Konica Minolta
04.2007 - 04.2013
  • Delivered training to customers and sales teams on a full line of office equipment and software
  • Assisted sales professionals by conducting demonstrations for current and potential clients
  • Facilitated group training sessions and presentations, ensuring a thorough understanding of equipment capabilities

Skills

  • Exceptional customer service and communication skills
  • Process management and documentation
  • Multitasking in high-volume environments
  • Empathy and active listening
  • Training and team leadership
  • Process improvement and workflow optimization

Timeline

Owner

McCormick Energy Consulting
04.2016 - Current

Fleet Administrator

Konica Minolta
04.2013 - 02.2016

Client Training Representative

Konica Minolta
04.2007 - 04.2013

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Kevin McCormick