Kevin Manuel Dcruz
Sydney,NS
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Crew Trainer
McDonald's
2022.06 - Current
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Received shipments, unpacked and sorted goods, maintained inventories.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Service Specialist
Citibank
2018.01 - 2021.11
- Shared insights with management regarding member inquiries, concerns and complaints to improve products and operations
- Delivered high level of service and support to customers as company ambassador
- Trained and mentored employees and teams on customer service techniques
- Responded to customer requests for products, services, and company information.
Executive Analyst
HCL Technologies
2016.11 - 2017.08
- Analyzed business processes and created and recommended future work process maps and business models to increase productivity and efficiency
- Coordinated project management efforts to meet deliverables and deadlines
- Gathered data and performed analyses to provide solutions to administrative problems
- Prepared management reports using database tools for data collection, project planning and management.
Education
Diploma in Supply Chain Management -
Cape Breton University
Sydney, NS05.2024
Bachelor of Engineering in Mechanical -
Anna University
Chennai, India04.2016
Skills
- Conflict-resolution
- Time Management
- Leadership
- Computer Literacy
- Attention to detail
- Punctual and Reliable
Languages
English
Full Professional
Timeline
Crew Trainer
McDonald's
2022.06 - Current
Service Specialist
Citibank
2018.01 - 2021.11
Executive Analyst
HCL Technologies
2016.11 - 2017.08
Diploma in Supply Chain Management -
Cape Breton University
Bachelor of Engineering in Mechanical -
Anna University
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