Kevin Lucas Doucette
Oromocto,Canada
Summary
Recent graduate of Eastern College with a strong background in IT Systems Administration. Experienced IT Service Desk Analyst with 5 years of hands-on experience at Irving, including 2 years as a contract employee. Passionate about delivering top-notch technical support and problem-solving solutions in fast-paced environments. Eager to leverage skills and knowledge to advance career.
Overview
6
6
years of professional experience
Work History
Service Desk Analyst, Fulltime
Irving – JDI IT
12.2020 - 06.2024
- Assisting users with Windows 10 and 11 issues, fixing programs unique to the many Irving companies, managing emails
- Working with documents in Microsoft office programs and interacting with SQL servers.
- Consistently met or exceeded key performance indicators related to service quality and response times.
Service Desk Analyst, Contractor
JDI IT Fredericton, NB under Advantage Personnel
01.2019 - 04.2020
- Helping users with Microsoft office issues and issues with various internal software, solving Windows 7 and 10 problems.
- Engaged in user support interactions via telephone, chat and email platforms.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
Intern – Technical support
Brunnet Fredericton, NB
07.2018 - 11.2018
- Assisting around the office as an intern, fixing laptops and setting up hardware
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
IT Systems Administrator program -
Eastern College
Certification - undefined
Comptia A
High school Diploma - undefined
Oromocto High School
Oromocto, NB06.2016
Skills
- Excellent customer service skills
- Skilled in information technology
- Comfortable operating computers and other forms of proprietary software
- Remote technical support
- Incident management
- Network troubleshooting
- Client relationship management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Service Desk Analyst, Fulltime
Irving – JDI IT
12.2020 - 06.2024
Service Desk Analyst, Contractor
JDI IT Fredericton, NB under Advantage Personnel
01.2019 - 04.2020
Intern – Technical support
Brunnet Fredericton, NB
07.2018 - 11.2018
Certification - undefined
Comptia A
High school Diploma - undefined
Oromocto High School
IT Systems Administrator program -
Eastern College
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