Kevin Louie
Calexico
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. Years of handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor
Fbex Cambio Express
Calexico, CA
01.2022 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Monitored inventory levels, coordinating timely restocking and minimizing shortages.
- Supervised daily operations, ensuring compliance with banking regulations and policies.
- Streamlined cash handling procedures to enhance accuracy and efficiency in transaction processing.
Afternoon Lead
Allied Universal Security Services
San Diego, CA
01.2018 - 01.2022
- Delivered exceptional bilingual support to diverse customer inquiries, enhancing overall satisfaction.
- Trained new employees on operational procedures and best practices for efficiency.
- Processed incoming correspondence, ensuring timely distribution to relevant teams.
- Supervised daily security operations to ensure safety and compliance across multiple facilities.
- Conducted regular risk assessments to identify vulnerabilities and improve security protocols.
Team Leader
Jack in the Box
San Diego, CA
01.2014 - 01.2018
- Supervised daily operations to ensure adherence to quality standards and efficient workflow.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Managed inventory levels, ensuring timely replenishment of stock and minimizing waste.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Increased repeat business through exceptional customer service during deliveries.
Education
No Degree - Computer Engineering
Imperial Valley College
Imperial, CAHigh School Diploma -
Calexico High School
Calexico, CA01-2009
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Fluent bilingualism
- Cross-cultural communication
- Filing systems
Accomplishments
- Achieved a more streamline workflow by introducing new software such as scanners and computer systems for Faster Check Cashing and Combating against Money Laundering.
- Documented and resolved Social Security issue which led to More Secure Storage and less customer push back on providing personal information which is needed for our systems.
Certification
- Licensed Security Officer - From 2018 to Current
- Certified for Bank telling, combating money laundering under TAMLO Financial Crime Training.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Fbex Cambio Express
01.2022 - Current
Afternoon Lead
Allied Universal Security Services
01.2018 - 01.2022
Team Leader
Jack in the Box
01.2014 - 01.2018
No Degree - Computer Engineering
Imperial Valley College
High School Diploma -
Calexico High School