Kevin Lo
Calgary,AB
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
11
11
years of professional experience
Work History
Senior Infrastructure Analyst (Contract)
Longhurst Consulting
08.2023 - 09.2023
- Provided remote and on-site technical support to customers
- Performed site maintenance to expectations set out in the company SLA
- Took responsibility for all assigned tickets
- Consistently updated inventory record.
Network Administrator (Contract)
Harmony Beef
02.2023 - 04.2023
- Reviewed and upgraded Veeam Backup
- Rebuilt Dell EMC Unity server
- Redesigned server infrastructure for existing server room
- Key Projects: Provided infrastructure recommendation including servers, network equipment and storage for their new building.
System Administrator Level 3 (Contract)
Wise Tech Corp
12.2022 - 01.2023
- Reviewed, validated, approved, and completed change requests
- Minimized client downtime, took ownership of escalated tickets from tier 1 and tier 2 technicians
- Demonstrated resourcefulness to deliver results for customers and vendors.
Network and Systems Administrator
Vela Software
06.2022 - 11.2022
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
- Attended meetings to deliver status reports to key stakeholders
- Integrated and updated software products to boost system compatibility
- Configured and tested Windows Server operating systems with roles features
- Provided tier 1 to 2 support to the staffs
- Key Projects: Planned and upgraded existing WIFI networks
- Assisted IT director to fulfill requirements of ISO 27001
- Migrated system between Azure and on-premised servers
IT / Security Manager
Edibles and Infusions Corp, Owned by Organigram
05.2021 - 02.2022
- Led identification, development, implementation and maintenance of security requirements for entire organization
- Kept team compliant with security protocols and appearance standards
- Provided tier 2 to 3 support
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Oversaw IT department operations and training
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs
- Wrote policy, procedure and manuals governing internal IT use
- Assisted in development of long-term strategies to grow department and resources
- Managed network and system performance, conducting troubleshooting, security patching and maintenance
- Key Project: Planned and standardized existing server room equipment to headquarter where based in New Brunswick
- Migrated Synology NAS storage to Dell EMC storage
Senior Network Administrator
Klinic Community Health
02.2020 - 04.2021
- Maintained network performance by performing network monitoring, analysis and performance tuning (Fortinet firewall and switches)
- Provided daily tier 1 to 3 support to end-users
- Established network specifications and analyzed workflow, access, information and security requirements
- Assisted IT staff on troubleshooting issues and closing calls
- Monitored system performance and responded to alerts
- Backed up company data to distributed storage centers to avoid massive data loss
- Verified continuity of computer and telephone system services for users
- Identified and immediately resolved issues with network devices
- Introduced management tools to create and manage virtual server computing environment
- Designed, planned, managed and implemented IT equipments for office relocation
- Key Project: Relocated facility (included office and server room)
- Migrated On-premised servers to Azure and VM Platform
Remote System Administrator
Airbnb
05.2019 - 02.2020
- Identified issues, analyzed information and provided solutions to problems
- Monitored company inventory to keep stock levels and databases updated
- Worked with users to determine areas of technology in need of improved usability
- Completed reports detailing network and systems performance and downtime issues
- Managed onboarding and offboarding of employees
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
Senior System Engineer
Hong Kong Connections Limited
11.2013 - 11.2017
- Delivered helpdesk service and support to end-users
- Worked with stakeholders to determine implementation and integration of system-oriented projects
- Assisted employees with resolving network problems at remote locations
- Implemented security measures and software to maintain network integrity
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components
- Documented system configuration, mapping and processes
- Conducted end-user reviews for modified and new systems
- Implemented networking and server changes to meet department budgets and future needs for the organization
- Assisted IT manager, implemented infrastructure to expand the IT server room
- Key Projects: Extended server room
- Upgraded Microsoft Windows Server 2003 to 2016 and Microsoft Exchange Server 2003 to 2016
- Migrated Tape backup system to Veeam Backup
Network and System Administrator
Melchers (HK) Limited
04.2012 - 10.2013
- Administrated on HP firewalls
- Carried out the planned upgrade and changed activities in both first tier and server side
- Conducted vulnerability assessments and prepare client reports
- Designed, implemented and managed on Microsoft Servers (2003 and 2008) included group policies and Active Directory, Microsoft Exchange Servers (2007), HP switches and Backup Tape system
- Managed upgrade and changed activities in both first tier and server side
- Proactively planned systems upgrade and future needs for the company
- Provided technical resolution to end-user support (Windows XP and Windows 7)
- Technical Documentation for end-users and team members
- Key Project: Multiple retail shops setup
Education
Some College (No Degree) - Project Management
The University of Winnipeg
Winnipeg, MBBachelor of Science - Computer Engineering
The Open University of Hong Kong
Hong Kong07.2009
Skills
- Data Backup Disaster Recovery (Veeam and HP Tape Backup)
- ISO 27001
- Microsoft 365
- Microsoft Azure
- Microsoft Windows Server (2003 - 2022)
- Network Administration (Fortinet, Cisco, Meraki, Juniper, Ubiquiti & Webroot)
- Network Security
- PowerShell
- Project Management
- Scrum
- Technical Support
- Virtualization (VMWare and Hyper-V)
Languages
English
Cantonese
Mandarin
Timeline
Senior Infrastructure Analyst (Contract)
Longhurst Consulting
08.2023 - 09.2023
Network Administrator (Contract)
Harmony Beef
02.2023 - 04.2023
System Administrator Level 3 (Contract)
Wise Tech Corp
12.2022 - 01.2023
Network and Systems Administrator
Vela Software
06.2022 - 11.2022
IT / Security Manager
Edibles and Infusions Corp, Owned by Organigram
05.2021 - 02.2022
Senior Network Administrator
Klinic Community Health
02.2020 - 04.2021
Remote System Administrator
Airbnb
05.2019 - 02.2020
Senior System Engineer
Hong Kong Connections Limited
11.2013 - 11.2017
Network and System Administrator
Melchers (HK) Limited
04.2012 - 10.2013
Some College (No Degree) - Project Management
The University of Winnipeg
Bachelor of Science - Computer Engineering
The Open University of Hong Kong
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