Coordinated product listings across multiple e-commerce platforms to enhance visibility and drive sales.
Developed and implemented promotional strategies to increase customer engagement and online traffic.
Established relationships with vendors to negotiate terms and improve product sourcing processes.
Sales Associate
Very J
Los Angeles, CA
03.2017 - 12.2019
Collaborated with team members to achieve sales goals and improve service quality.
Trained new associates on customer service protocols and operational procedures.
Monitored inventory levels, contributing to effective stock management practices.
Implemented promotional strategies, driving engagement and boosting sales performance.
Customer Service Representative
Korean Air
Los Angeles, CA
06.2006 - 03.2017
Checked-in passengers for flights at the ticket counter, assigned seats, issued boarding passes and verified passenger identification by analyzing specified travel visa documents for approval
Translate English to Korean and Korean to English for Korean passengers who are having difficulty communication with customs and boarder protection officers during immigration process.
Resolved customer inquiries and complaints, ensuring high satisfaction levels.
Education
Full-Stack Web Development - Computer Science
BloomTech
Remote
09-2022
Bachelor of Arts - Applied Psychology
California State Polytechnic University, Pomona
Pomona, CA
05-2005
Skills
Bilingual ( Consecutive and Simultaneous Interpreting )