Kevin Le
El Monte
Summary
Results-driven professional with over 10 years of experience in hospitality. Proven ability to lead teams, mentor new staff, and enhance operational workflows. Committed to maintaining high standards of cleanliness and care.
Overview
7
7
years of professional experience
Work History
Server / Bartender
Cheesecake Factory
Arcadia, CA
07.2019 - Current
- Delivering high quality customer service by anticipating needs, responding promptly to guest's concerns and ensuring a positive experience.
- Assisted with training, mentoring, and supporting new team members to promote teamwork, accountability, and high performance standards,
- Following strict attention to cleanliness, quality assurance, and safety procedures to ensure compliance with health and sanitation standards.
- Managing multiple priorities simultaneously while remaining detail oriented and being efficient under pressure.
- Developing extensive knowledge of products and services and confidently answering questions and providing accurate information.
- Demonstrating excellent time management by prioritizing tasks, responding to urgent requests and ensuring timely service.
- Collaborated closely with staff and management to improve workflow, maintain operational standards and supporting overall success.
- Supporting leadership responsibilities including supervising staff, monitoring performance, and ensuring completion of assigned duties.
Education
Master's - Nursing
University of San Francisco
Orange, CA08.2027
Skills
- Customer Service & Guest-Focused Care
- Excellent Communication & Interpersonal Skills
- Team Collaboration & Leadership
- Multitasking in Fast-Paced Environments
- Strong organizational & time Management Skills
- Works Effectively Under Pressure
Timeline
Server / Bartender
Cheesecake Factory
07.2019 - Current
Master's - Nursing
University of San Francisco