Kevin Larocque
Bourget,ON
Summary
Dynamic automotive professional with a proven track record, excelling in customer service and parts cataloging. Leveraged automotive industry knowledge and problem-solving skills to enhance customer satisfaction and exceed sales targets. Expert in managing teams and streamlining operations, achieving top-notch service delivery.
Overview
20
20
years of professional experience
Work History
Parts Advisor
JB Mobile Mechanic Inc
06.2021 - 08.2024
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
Service Advisor
Crysler Automotive
05.2018 - 06.2021
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Speedy Auto Service
04.2015 - 05.2018
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Service Manager
Mr. Muffler
05.2004 - 04.2015
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Skills
- Automotive Industry Knowledge
- Parts Cataloging
- Warehouse Operations
- Shipping procedures
- Ordering parts
- Customer Service
- Problem-solving skills
- Improving customer satisfaction
- Clean Driving Record
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Parts Advisor
JB Mobile Mechanic Inc
06.2021 - 08.2024
Service Advisor
Crysler Automotive
05.2018 - 06.2021
Service Advisor
Speedy Auto Service
04.2015 - 05.2018
Service Manager
Mr. Muffler
05.2004 - 04.2015
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