Kevin Kusiak
Edmonton
Summary
Developed exceptional customer service and problem-solving skills in fast-paced, public-facing environment. Excelled at managing interactions with diverse range of people, ensuring smooth and secure operations. Seeking to transition these skills into new field with focus on providing outstanding service and support.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Doorman
Central Social Hall
06.2024 - Current
- Checking ID at the front door
- Scanning IDs in the vestubile using PatronScan
- Removing unruly patrons
- Patrols of the interior and exterior of the bar
- Helping out serving team and porter team by cleaning glasses and bottles
- Ensuring a safe environment for all patrons
- Part time (8-16 hours a week)
General Labourer
Donalco Western Inc.
05.2009 - Current
- General Labour Duties
- Providing security to certain sites
- Following PPE Protocol
- Dealing with Hazardous Materials such as asbestos or mold
- Lifting 50lbs or more regularly
- Monitoring equipment such as Negative air machines, HVACs and asbestos abatement material
- Casual/On Call employment (0-44hrs a week)
Director of Business Development
Tactical Protection Solutions
06.2024 - 11.2024
- Identifying Sales Opportunities
- Completing post orders for client sites
- Providing security assessments to clients
- Cold calling/cold visiting new Opportunities
- Building relationships with employees
- Creating and providing RFPs for potential clients
- Quoting customers on security services based on workload, threat level and other safety concerns
- Working with ownership, stakeholders and investors in following company vision
- Educating clients on service expectations and deliverables
- Briefing customers on technology used by the company to ensure client needs are met
- Following up with prospective clients to get feedback on employee relations
- Assisting CEO and Partner with any other assigned tasks
- 100 percent commission based
Business Development Manager/Client Care
Assertive Protective Services
03.2024 - 06.2024
- Generating new sales leads and identification/qualification of leads
- Completion of all contracts and binding paperwork to onboard a client
- Identifying potential opportunities through networking and property analysis
- Knowledge of the Criminal Code Of Canada
- Cold/Warm/Hot Calling
- Inside/Outside Sales
- Providing customers quotes based on the scope of work
- Working in an office environment
- Developing and maintaining and relationship with new/existing clients
- Assisting CEO or COO in any other task
Account Executive
Bearcom
05.2022 - 11.2023
- Selling solutions for customers who need two way voice communications and video security
- Using software such as JDE (Oracle), Motorola proprietary software, Microsoft Office (Excel, Word, PowerPoint) and intranet based apps
- Utilizing the 'elevator pitch' to inject Interest in prospects
- Cold/Warm/Hot leads calls
- Working in an office space with multiple departments all coming together to reach a common goal
- Front desk customer service duties
- Assisting the rentals department
- Providing customer technical support and customer service either in office or on customer site
- Working in a face paced office environment
- Going through customer churn for the entire branch, calling churn customers as nessecary
- Became a sales ambassador and leader for Motorola's TLK and Video Body Camera systems and a regional leader in the systems
Buisness Devlopment Representative/Account Executive
Switchboard
12.2020 - 02.2022
- B2B SAAS Sales/Hardware combo with lots of upsell
- Learning about trucking/freight industry and keeping up with trends
- Calling Cold, Warm and Hot leads daily
- Speaking with gatekeepers and decision makers daily
- Getting leads to the next stop on the pipeline to convert to interested/wanting more info
- Providing product demos via screenshare or in person while following COVID-19 protocol
- Creating quotes on software and hardware based on each clients unique needs
- Closing sales of hardware and software
- Daily meetings and weekly all-hands meetings
- Helping create a dynamic team environment with new ideas to generate leads and sales
- Use of Hubspot, Dialpad, Krisp, Word and Excel
- Hybrid role between WFH and in person meetings
- Travel upward 40% of time
Regional Loss Prevention/Sales Manager
Blackbird Security
08.2019 - 12.2020
- Detecting, apprehending and processing customers engaged in theft and fraudulent activities via CCTV and floor observation
- Completing investigations and related reports
- Cooperating with police agencies and the criminal justice system
- Scheduling and managing a team of 25 Loss Prevention Investigators
- Client relations and molding our team to meet each client's individual needs
- Conducting interviews of potential new hire employees within all divisons of company
- Generating sales and leads for uniform and loss prevention departments generating over $500,000 of revenue for the company
- Assisted with scheduling and maintaining property patrols of several buildings in Downtown Edmonton
- Reported directly to the owners of the company
- Use of WheniWork, Telephone Timesheets, Microsoft Word, Powerpoint and Excel regularly to complete assignments working remotely
- Assisting with payroll, billing and HR concerns
- Tracking employees to ensure employees working remotely were on site
- Assembling and maintaining a team of mobile supervisors to perform site audits, employee onboarding and orientations
- Daily conference calls in-lieu of meetings due to the pandemic
- Being on call 24/7 to answer to employees and clients
Loss Prevention Officer
Various Retailers
03.2012 - 07.2019
- Completed incident reports and activity logs for accurate, current records.
- Apprehended subjects who committed hybrid, indictable offenses while on property
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Use of Force when nesscecary via pain compliance, restraints and handcuffs
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Observed video surveillance systems for prompt emergency response.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Doorman/Bartender
Denizen Hall
10.2016 - 10.2018
- Security on weekends
- Bartender Wednesday nights
- Cash outs
- Customer service/rapport building with customers and regular
- Removing unruly patrons
- Utilizing the patronscan system to identify customers
- Patrols of the interior and exterior of bar
- Assisting sister bars/buisnesses with incidents (Chvrch Of John, Liquor store)
Security Manager
The Mercer Tavern
04.2014 - 07.2016
- Acting as first point of customer interaction during peak hours
- Keeping count of patrons in the bar via PatronScan and handcount
- Being visible and approachable in high traffic areas
- Negotiating terms of removal from premises when needed
- Providing first aid
- Frequent interaction with management and ownership team
Education
High School -
M.E Lazerte
Edmonton, AB07.2011
Skills
- Microsoft Word
- Direct Sales
- CPR
- Loss Prevention
- Recruiting
- Communications
- Business Development
- Email Marketing
- Product Management
- Excel
- Customer Service
- B2B Sales
- Negotiation
- Project Management
- Cold Calling
- Sales Management
- Surveillance
- Typing
- SaaS
- JD Edwards
- Digital Marketing
- Security
- Outside Sales
- HubSpot
- CRM Software
- Presentation Skills
- User Interface (UI)
- E-Commerce
- Interviewing
- Relationship Management
- Salesforce
- Upselling
- Training
- Word
- Account Management
- Cash Handling
- Search Engine Optimization (SEO)
- Analytics
- Computer Skills
- Data Entry
- CCTV
Languages
English
Elementary
Certification
- Class 5 Licence, Indefinite
- ProTect Security Staff Training, 05/01/24, 05/01/29
- Motorola Professional Sales Certificate, 02/01/23, 02/01/25, Learned radio communication (UHF, VHF, 800-900MHZ, Safety Reimagined), Learned radio repeater systems (Repeater, CapMax, CapMax+), Learned radio spectrum (Simplex, GMRS, HAM, FRS, MURS), Learned video security systems (Avigilon, OpenPath, Genetec), Enabled sales of these products with a better understanding of their core structure
- ProServe Liquor Staff Training, 07/01/19, 07/01/24, Willing to reobtain
Highestlevelofeducation
Secondary School
Timeline
Doorman
Central Social Hall
06.2024 - Current
Director of Business Development
Tactical Protection Solutions
06.2024 - 11.2024
Business Development Manager/Client Care
Assertive Protective Services
03.2024 - 06.2024
Account Executive
Bearcom
05.2022 - 11.2023
Buisness Devlopment Representative/Account Executive
Switchboard
12.2020 - 02.2022
Regional Loss Prevention/Sales Manager
Blackbird Security
08.2019 - 12.2020
Doorman/Bartender
Denizen Hall
10.2016 - 10.2018
Security Manager
The Mercer Tavern
04.2014 - 07.2016
Loss Prevention Officer
Various Retailers
03.2012 - 07.2019
General Labourer
Donalco Western Inc.
05.2009 - Current
- Class 5 Licence, Indefinite
- ProTect Security Staff Training, 05/01/24, 05/01/29
- Motorola Professional Sales Certificate, 02/01/23, 02/01/25, Learned radio communication (UHF, VHF, 800-900MHZ, Safety Reimagined), Learned radio repeater systems (Repeater, CapMax, CapMax+), Learned radio spectrum (Simplex, GMRS, HAM, FRS, MURS), Learned video security systems (Avigilon, OpenPath, Genetec), Enabled sales of these products with a better understanding of their core structure
- ProServe Liquor Staff Training, 07/01/19, 07/01/24, Willing to reobtain
High School -
M.E Lazerte
Similar Profiles
Fely Joy MoralFely Joy Moral
Kitchen Manager at Central Social HallKitchen Manager at Central Social Hall
Summer SteinhauerSummer Steinhauer
Line Cook at Central Social HallLine Cook at Central Social Hall
Dakota RollinsDakota Rollins
Server at Central Social HallServer at Central Social Hall