Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Knox

Prince George

Summary

Dynamic leader with a proven track record at Star Casino, enhancing cross-functional collaboration and resolving conflicts to foster a productive environment. Skilled in effective leadership and complaint handling, I consistently improved team performance and customer satisfaction through strategic goal-setting and staff development.

Overview

34
34
years of professional experience

Work History

Count Team Supervisor

Star Casino
11.1997 - 12.2020
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.

Various Retail

Various
08.1996 - 11.1997

Restaurant Supervisor

Keg Restaurants
02.1987 - 07.1995
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Education

No Degree - Various

VI University
Nanaimo, BC
06-1986

Skills

  • Effective leadership
  • Assignment delegation
  • Report preparation
  • Complaint handling

Timeline

Count Team Supervisor

Star Casino
11.1997 - 12.2020

Various Retail

Various
08.1996 - 11.1997

Restaurant Supervisor

Keg Restaurants
02.1987 - 07.1995

No Degree - Various

VI University

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Kevin Knox