Kevin Kiptoo
Niagara Falls,ON
Summary
Dynamic and results-oriented professional with a proven track record in excelling in general labor and construction. Demonstrated ability to enhance team efficiency and project execution through effective problem-solving and collaborative skills. Skilled in utilizing hand tools and heavy lifting, ensuring attention to detail and high-quality outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Customer Service Representative
Concentrix, Niagara Falls
04.2024 - Current
- Maintained detailed records of customer interactions, ensuring accurate tracking and follow-up on open cases.
- Reduced average call handling time through efficient problem-solving techniques and effective use of support tools.
- Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
- Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
General Labor
V-Pro Windows
11.2023 - 12.2023
- Performed general labor duties such as loading/unloading trucks.
- Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
- Increased overall crew efficiency by offering assistance in other areas.
- Utilized hand tools effectively for various general labor tasks, ensuring high-quality results.
Construction Worker
ICM Maltauro
02.2023 - 09.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
Bachelor of Science - Geoscience
University Of Nairobi
Nairobi, KE09-2019
Skills
- General labor
- Problem-solving
- Collaborative writing
- Heavy lifting
- Construction
- Attention to detail
Languages
English
Full Professional
Certification
- Forklift Certification
- CPR/AED Certification
- G License
Timeline
Technical Customer Service Representative
Concentrix, Niagara Falls
04.2024 - Current
General Labor
V-Pro Windows
11.2023 - 12.2023
Construction Worker
ICM Maltauro
02.2023 - 09.2023
Bachelor of Science - Geoscience
University Of Nairobi
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