Kevin Kim
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in collaboration, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks Coffee Company
05.2017 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality customer service
- Implemented process improvements to enhance overall store performance and productivity margins by 14%
- Trained and mentored new team members on operational standards and provided constructive feedback to drive development through staff performance evaluations
- Organized merchandise and standardized inventory, reducing waste, maintaining product freshness, and optimizing stock
- Facilitated a welcoming environment for colleagues in a high-volume workplace, increasing employee retention by 26%
- Ensured compliance with health and safety regulations, maintaining a clean and safe work environment
- Established social media account to create posts on relevant promotions to drive sales numbers by 8%
Retail Host
LEGOLAND Discovery Center Toronto
12.2014 - 06.2017
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty
- Implemented feedback mechanisms to improve service quality and efficiency by 7%
- Collaborated with management to develop promotional events, driving foot traffic
- Excelled in cash management procedures by fulfilling and organizing transactions without any variances or discrepancies
- Monitored inventory levels of supplies, ensuring readiness for peak times to increase revenue by 12%
- Organized backroom storage areas to ensure easy access to products while maintaining a safe working environment
Education
Bachelor of Commerce (Honours) - Human Resources Management Major
Toronto Metropolitan University
06-2025
Skills
- Leadership Development
- Budgeting
- Conflict Resolution
- Inventory Management
- Time Management
- Data Analytics
- Digital Marketing
- Computer Literacy
- Customer Service
- POS Systems
Qualifications
- Highly collaborative with excellent written and verbal communication skills
- Ability to implement strategies while adhering to local policies and legislation
- Revels in being meticulous to the work needed to achieve goals and accomplishing tasks correctly to the standard of the organization
- Excels in sustaining responsibilities and upholding accountability to others
- Technologically proficient in using various software including Microsoft Office, including Excel, Word, PowerPoint; Adobe including PDF, Illustrator, and Photoshop
Certification
- Standard First Aid & CPR Certified by Canadian Red Cross
- Managing Food Safety Certified by Food Safety Market
Languages
English
Native or Bilingual
French
Professional Working
Korean
Professional Working
Timeline
Shift Supervisor
Starbucks Coffee Company
05.2017 - Current
Retail Host
LEGOLAND Discovery Center Toronto
12.2014 - 06.2017
Bachelor of Commerce (Honours) - Human Resources Management Major
Toronto Metropolitan University
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