Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Katrodiya

Summary

Full-Service Computer Technician with expertise in handling diverse responsibilities, from PC onboarding and maintenance to secure decommissioning. Ensures meticulous protection of sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Proficient in understanding client requirements, preparing estimates, and developing plans accordingly. Identifies impediments and provides probable solutions. A collaborative team player dedicated to achieving common goals. Skilled in customer issue resolution, code review, and code analysis. Experienced in working with PHP and MySQL database design. Proficient in developing business plans, requirements specifications, user documentation, and architectural systems research.

Overview

3
3
years of professional experience

Work History

Computer Technician

Computer Care Center
08.2021 - 08.2022
  • Enhanced system performance by conducting regular software and hardware updates.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Implemented data backup solutions to protect vital company information from potential loss.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
  • Evaluated and recommended new technology upgrades to increase efficiency within the organization.
  • Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
  • Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
  • Assisted in developing user-friendly documentation to facilitate a smooth transition during software upgrades or migrations.
  • Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
  • Maintained accurate inventory records of all hardware assets throughout their lifecycle, facilitating appropriate replacement schedules when needed.
  • Successfully migrated company data during system upgrades without losing any critical information.
  • Created customized reports on IT department''s activities/results using data analysis tools that aided decision-making processes.
  • Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
  • Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
  • Streamlined helpdesk processes by implementing ticket management systems for more effective issue tracking and resolution.
  • Reduced response time significantly by providing exceptional remote support services for clients experiencing technical difficulties.

Web Developer & Graphics Designer

Convants Information Security PVT.LTD
06.2019 - 07.2021
  • Enhanced user experience by implementing responsive web design and optimizing website performance.
  • Streamlined website maintenance tasks for increased efficiency and improved site functionality.
  • Developed custom web applications, resulting in tailored solutions for client needs.
  • Increased website traffic through search engine optimization strategies and targeted content creation.
  • Collaborated with cross-functional teams to deliver high-quality web products on time and within budget.
  • Reduced load times and improved site speed by optimizing images, scripts, and other assets.
  • Implemented accessibility features to ensure compliance with ADA guidelines and improve user experience for all visitors.
  • Migrated websites to new platforms, minimizing downtime and maintaining seamless user experiences.
  • Assisted in the creation of detailed project specifications, outlining key requirements for successful implementation of client objectives.
  • Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
  • Conducted usability testing and incorporated feedback for continuous improvement of user interfaces.
  • Provided front-end development support, creating visually appealing designs that aligned with brand standards.
  • Established version control processes to facilitate collaborative development efforts among team members.
  • Designed engaging graphics and visual elements that contributed to a cohesive online presence across multiple platforms.
  • Utilized industry best practices to build maintainable codebase that facilitated future updates or enhancements with minimal effort required from the development team.
  • Improved site navigation by evaluating analytics data and identifying opportunities for optimization; implemented changes based on findings.
  • Ensured cross-browser compatibility by utilizing progressive enhancement techniques that allowed for optimal display on a wide range of devices.

Education

Post-Graduation - Web Development

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12.2023

Bachelor Degree - Bachelor Of Computer Application

C.B Patel Computer College
Surat, India
04.2019

Skills

  • Printers and Peripherals Installation
  • Hardware Configuration
  • Software Feature Demonstrations
  • IT Security Management
  • Problem Replication
  • Network Operating Systems
  • Attention to Detail
  • Remote Support
  • Software Installation
  • Customer Service
  • Disaster Recovery
  • System Upgrades
  • Installation Management
  • Programming

Languages

English
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional

Timeline

Computer Technician

Computer Care Center
08.2021 - 08.2022

Web Developer & Graphics Designer

Convants Information Security PVT.LTD
06.2019 - 07.2021

Post-Graduation - Web Development

Conestoga College Institute of Technology And Advanced Learning

Bachelor Degree - Bachelor Of Computer Application

C.B Patel Computer College

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Kevin Katrodiya