KEVIN JOSEPH COOPER
Fremont
Summary
Results-driven and highly adaptable operations and logistics professional with over 20 years of diverse experience spanning transportation, automotive manufacturing, quality control, and hospitality management. Demonstrated ability to manage vehicle lifecycle operations, implement quality assurance procedures, and lead cross-functional teams in fast-paced, high-volume environments. Skilled in coordinating logistics, optimizing production workflows, conducting root cause analysis, and maintaining compliance with DOT and safety standards. Proficient in using CRM and tracking systems to monitor inventory, schedule workflows, and resolve operational issues. Recognized for a hands-on leadership approach, strong communication across technical and non-technical teams, and a consistent track record of improving process efficiency, customer satisfaction, and team performance.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Corporate Shuttle Driver
WeDriveU
07.2025 - Current
- Operated 45-foot charter buses for tech and corporate clients, ensuring safe and efficient transportation.
- Managed morning pickups and evening drop-offs, ensuring timely schedules amidst Silicon Valley traffic.
- Assisted with pre- and post-trip inspections to maintain bus safety and cleanliness. Helped load and unload luggage and gear for passengers.
- Ensured DOT compliance by meticulously logging hours, mileage, and fuel usage.
- Assisted passengers by providing route information and addressing inquiries. Maintained composure while managing high-pressure situations. Delivered consistent and dependable service throughout shifts.
CDL Class B Driver
Black Tie Transportation
04.2023 - Current
- Operate buses and limo vehicles with strict adherence to safety standards, delivering timely and secure transport for clients.
- Conduct thorough pre-trip vehicle inspections to ensure mechanical soundness and cleanliness.
- Transport passengers, including children and adults, to events with professionalism and care.
- Maintain logs and required documentation in compliance with DOT regulations.
- Provide courteous and efficient service, enhancing the customer transportation experience.
Corporate Quality Control Associate
Lucid Motors
05.2022 - 03.2023
- Inspected and evaluated defective parts returned from service centers, identifying root causes in collaboration with engineering teams.
- Managed testing and diagnostics processes, assigning technicians and tracking progress using Salesforce CRM.
- Handled logistics for parts shipping and receiving, including ordering specialized components for R&D teams.
- Coordinated cross-functional communication to ensure timely resolution of product issues and customer satisfaction.
- Maintained accurate records of quality control activities and submitted reports to improve design and production processes.
Centralized Flow Manager
Waymo (Google)
02.2021 - 05.2022
- Manage end-to-end vehicle lifecycle tracking from production to customer delivery, ensuring seamless operational visibility.
- Act as a communication bridge between technical teams and vehicle tracking systems to ensure data accuracy and process alignment.
- Oversee and coordinate vehicle handoffs, ensuring proper documentation and confirmation across teams.
- Identify and escalate inventory, staffing, and timeline issues, driving prompt resolutions through cross-functional collaboration.
- Maintain real-time physical location tracking of all autonomous vehicle units and monitor process deviations for corrective actions.
Driver
Dekko8
01.2019 - 12.2020
- Conducted root cause analysis and reported findings for product defects, contributing to continuous improvement.
- Operated forklifts and heavy machinery to safely manage warehouse logistics and inventory flow.
- Drove a 26ft bobtail truck.
- Trained staff on ergonomics and safety procedures under Kaizen methodology, enhancing workplace safety.
- Handled customer orders, deliveries, and provided on-site support to ensure satisfaction and fulfillment.
- Maintained detailed records of defect trends and supported corrective action planning with operations teams.
Owner / Operations Manager
Dolce Amore Restaurant
10.2012 - 12.2018
- Oversaw all restaurant operations, including payroll, budgeting, hiring, scheduling, and customer service.
- Managed front-of-house and back-of-house teams, ensuring operational efficiency and quality control.
- Conducted sales and expense analysis, maintained accurate financial records, and led promotional events.
- Ensured compliance with safety, sanitation, and health standards.
- Handled staff training, performance evaluations, and employee development programs.
Production Control Specialist
New United Motor Manufacturing, Inc. (NUMMI)
06.1991 - 03.2010
- Spearheaded production control initiatives, driving quality and efficiency improvements in a high-volume automotive manufacturing environment.
- Collaborated with cross-functional teams to implement standardized work procedures, ergonomic protocols, and quality control measures.
- Quality Control and Assurance: Tracked and analyzed quality metrics, implemented preventive measures, and ensured compliance with quality standards.
- Process Improvement: Developed and implemented standardized work procedures, ergonomic protocols, and process improvements to enhance efficiency and productivity.
- Team Leadership and Development: Supervised and trained team members, prioritizing tasks, delegating responsibilities, and motivating staff to achieve quality and safety goals.
- Data Analysis and Reporting: Recorded and analyzed data from test equipment, identifying trends and areas for improvement.
- Problem-Solving and Troubleshooting: Diagnosed and resolved complex issues with vehicle components, including glass repair, car parts, diagnostics, airbags, wire harness, bumpers, engines, doors, and troubleshooting.
Education
High School Diploma - Biology
James Logan High School
Union City, CA01.1984
Skills
- Directed comprehensive logistics management and workflow optimization for vehicle lifecycle processes
- Executed quality control processes to enhance product reliability and compliance
- Spearheaded initiatives to mentor and motivate diverse teams across operations, manufacturing, and hospitality sectors, driving performance excellence
- Leveraged strong analytical capabilities to identify process gaps and implement improvement strategies
- Leveraged CRM platforms, inventory management systems, and tracking tools to enhance operational efficiency
- Oversaw operations management to enhance efficiency and streamline processes
- Oversaw logistics coordination to streamline supply chain operations
- Oversaw comprehensive vehicle lifecycle management processes to optimize fleet performance
- Led quality assurance implementation initiatives
- Directed cross-functional teams to achieve project objectives and enhance collaboration
- Oversaw operations in high-volume environments to ensure efficiency and productivity
- Streamlined production workflow to enhance efficiency and reduce bottlenecks
- Conducted comprehensive root cause analysis to identify underlying issues and implement effective solutions
- Ensured adherence to regulatory compliance and safety standards
- Spearheaded initiatives to enhance operational efficiency and streamline processes
- Oversaw inventory management processes to ensure optimal stock levels
- Assisted in organizing workflow schedules to meet project deadlines Coordinated with team members to prioritize tasks effectively Supported project managers in tracking progress and adjusting timelines as needed
- Leveraged CRM system expertise to enhance customer relationship management processes
- Facilitated resolution of operational issues to enhance workflow efficiency
- Directed team operations through hands-on leadership to enhance productivity
- Facilitated communication between technical and non-technical teams Supported project documentation to enhance understanding across departments Assisted in clarifying project requirements for diverse audiences
- Executed performance optimization strategies to enhance system efficiency
- Spearheaded initiatives to enhance customer satisfaction and loyalty
- Executed risk identification and mitigation strategies to enhance project stability
- Executed data-driven decision-making processes to enhance operational efficiency
- Assisted in creating documents, spreadsheets, and presentations using Microsoft Office tools Supported team communication through Outlook and managed data with Access Facilitated project organization with PowerPoint presentations
- Demonstrated proficient typing skills at a speed of 30 words per minute
- Executed accurate 10-key data entry with precision and speed
Certification
- Toyota Production Systems: Team Leader Training
- Hazard Communication: Trainer certification
- Quality Control: Analyst certification
- Technician Repair: Skilled in repair and maintenance
Accomplishments
- Earned NUMMI Problem Solving Award for Engine Relays in 2007
Timeline
Corporate Shuttle Driver
WeDriveU
07.2025 - Current
CDL Class B Driver
Black Tie Transportation
04.2023 - Current
Corporate Quality Control Associate
Lucid Motors
05.2022 - 03.2023
Centralized Flow Manager
Waymo (Google)
02.2021 - 05.2022
Driver
Dekko8
01.2019 - 12.2020
Owner / Operations Manager
Dolce Amore Restaurant
10.2012 - 12.2018
Production Control Specialist
New United Motor Manufacturing, Inc. (NUMMI)
06.1991 - 03.2010
High School Diploma - Biology
James Logan High School