Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Timeline
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Kevin Janak CBAP

Toronto,ON

Summary

Results-focused, Business analyst with 7+ years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in gathering and transforming business and technical requirements throughout SDLC, conducting JAD sessions, and facilitating change management processes. My expertise lies in configuring and tailoring CRM platforms to meet specific business needs, ensuring seamless integration and user adoption. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, devops, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Analyst/Scrum Master

Randstad (Intact Financial)
Toronto, ON
05.2022 - 12.2023
  • Led integration efforts of RSA into Intact Financial, ensuring seamless transition of processes, resources and systems
  • Provided Salesforce support to new and current team members within DevOps, Sales, Support, and Management departments
  • Developed and maintained data warehouses and data marts to support business operations
  • Assigned, worked with business teams on group benefits integration projects
  • Managed key aspects of integration process, such as data migration, system integration, stakeholder communication, eliciting requirements from multiple departments, M365 integration, mobility/laptop returns, and API regression testing
  • Communicated progress and updates to stakeholders, ensuring transparency and alignment with organizational goals
  • Documented handover documents with process flow, transfer to operations, new SLA's to be followed by helpdesk, escalation process flow, and BRD document
  • Improved helpdesk efficiency by reducing resolution time by 85% through strategic process enhancements and reduced costs by 75%
  • Conducted training sessions for helpdesk staff to familiarize them with new procedures, tools, and systems
  • Performed gap analysis to identify areas of improvement
  • Collaborated with end users to streamline helpdesk.

Business Analyst/Scrum Master

TCS (CIBC Bank)
Toronto, ON
06.2018 - 03.2022
  • As a Business Analyst, created BRD, SRS, and Use Cases
  • Conducted interviews and requirements elicitation sessions with end-users to gather requirements
  • Performed GAP analysis of business rules, business flows, system flows, and user requirements
  • Tracked and maintained Stakeholder requested enhancements and changes using RTM
  • Prepared Business process models; used Visio to create use case diagrams
  • Designed mockups and wireframes to communicate visual data flow to the end-users
  • Collaborated with Web Application Engineers, used Python scripts to load the data into AWS Cloud Cassandra database
  • Conducted Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospectives
  • Met with customer operations managers to identify issues and areas of potential improvement
  • Supported business needs with technical design documentation
  • Explain system integration topology and related transactions
  • Implemented Change Management techniques to monitor and fine-tune the project changes in obtaining the desired production results and meeting project deadlines
  • Established strong working relationships with the critical business users involved in testing to interpret and decompose the user acceptance testing requirements and needs.

Jr. Business Analyst/QA Analyst

TCS (Investment Banking, Life Insurance Migration)
03.2016 - 02.2018
  • Participated in Project meetings
  • Set up one on one and group meetings with the end-users to gather requirements
  • Documented requirements and presented to the clients for sign off
  • Engaged in Life Insurance migration projects which related to large clients' group benefits policies
  • Used the DataStage Designer to develop processes for extracting, cleansing, transforming, integrating and loading data into staging tables
  • Tracked and managed changes to the requirements using the Change management process
  • Created Use cases, Business flow diagrams, and Process flow diagrams using MS Visio
  • Interacted with QA team and Business users to prioritize the testing of business modules
  • Acted as a liaison between business and testing teams to address issues raised during the testing phase
  • Provided consolidated reports of testing efforts to monitor progress
  • Participated in solution validation with the business users and stakeholders.

Education

Bachelor of Commerce -

Mumbai University
01.2016

Skills

  • Business analysis
  • Gap analysis
  • Workflow Analysis
  • Data Mapping
  • Data analysis
  • Test case scenarios
  • Operations management
  • Microsoft Office Suite
  • Operations analysis
  • Pivot tables

Technical Skills

HP-ALM, Jira, DOORS, Balsamiq, Confluence, Waterfall, Agile, Prototyping, SQL, PeopleSoft, Workday, WebLogic, WebSphere, Windows, Data stage, Mainframes, Linux, MS Office, Postman, API testing, BI Reports (Crystal, Tableau, PowerBI), Salesforce, and SAAS

Certification

  • Certified Business Analysis Professional
  • CSC - The Canadian Securities Course
  • LLQP - Life License Qualification Program

Timeline

Business Analyst/Scrum Master

Randstad (Intact Financial)
05.2022 - 12.2023

Business Analyst/Scrum Master

TCS (CIBC Bank)
06.2018 - 03.2022

Jr. Business Analyst/QA Analyst

TCS (Investment Banking, Life Insurance Migration)
03.2016 - 02.2018

Bachelor of Commerce -

Mumbai University

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Kevin Janak CBAP