Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Work Availability
Timeline
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Kevin Hwang

Crofton,BC

Summary

Dynamic leader with a proven track record at Croft Inn Motel, enhancing guest satisfaction and revenue through strategic sales and marketing efforts. Skilled in complaint handling and team collaboration, I excel in training and mentoring staff to achieve operational excellence. Demonstrated success in improving efficiency and fostering a results-driven environment.

Overview

14
14
years of professional experience
1
1
Certification
3
3
Languages

Work History

Motel Manager

Croft Inn Motel
10.2022 - Current
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Managed daily operations for better customer service and increased revenue.
  • Increased repeat business through excellent customer service and targeted marketing efforts.
  • Enhanced communication among team members by conducting regular meetings discussing updates, challenges faced during daily operations, and possible solutions.
  • Analyzed financial reports to identify areas of opportunity for revenue growth or expense reduction while maintaining quality standards in all aspects of the motel operation.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Sales Leader

Axiom Frontline
01.2020 - 01.2022
  • Enhanced product knowledge within the sales team through continuous training and workshops.
  • Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
  • Maximized lead generation efforts through targeted prospecting campaigns in collaboration with marketing teams.
  • Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Life Insurance Sales Representative

American Income Life
01.2018 - 03.2020
  • Assisted clients with claims processing, ensuring a smooth experience during difficult times.
  • Collaborated with underwriters to develop competitive quotes tailored to individual client needs.
  • Stayed informed of regulatory changes within the industry, adjusting sales tactics accordingly to remain compliant while maximizing revenue opportunities.
  • Enhanced team productivity by sharing best practices and collaborating on sales strategies.
  • Mentored new team members, contributing to their overall success as life insurance sales representatives.

Restaurant Manager

Jangmojib
01.2013 - 01.2017
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Assistant Manager

Smoke's Poutinerie
06.2010 - 12.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Associate of Science - Human Kinetics

Capilano University
North Vancouver, BC
09.2011

Skills

  • Complaint Handling
  • Sales and Marketing
  • Budget Planning
  • Vendor negotiation
  • Guest services management
  • Training and mentoring
  • Time Management
  • Schedule Preparation

Languages

English
Full Professional
Korean
Native or Bilingual
Japanese
Limited Working

Certification

  • LLQP
  • Driver license
  • Serving it right
  • Food Safe
  • Boat license

Accomplishments

  • Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
  • Handled all cash and credit cards for payment, resulting in zero errors over the course of 24 months.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Motel Manager

Croft Inn Motel
10.2022 - Current

Sales Leader

Axiom Frontline
01.2020 - 01.2022

Life Insurance Sales Representative

American Income Life
01.2018 - 03.2020

Restaurant Manager

Jangmojib
01.2013 - 01.2017

Assistant Manager

Smoke's Poutinerie
06.2010 - 12.2012

Associate of Science - Human Kinetics

Capilano University

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Kevin Hwang