Kevin Hurley
Hayward,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Geometrics, Inc.
10.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Senior Applications Geophysicist
Geometrics, Inc.
12.2011 - 10.2023
- Collected requirements from end-customers and business partners for product upgrades, added features and lead new product development efforts.
- Delivered technical guidance and assistance to interested customers to help determine the appropriate instrument to solve their geophysical problem
- Attended conferences, meeting with existing customers to fortify our business connection and with new customers to expand our potential sales.
- Lead virtual and in-person training courses for existing customers. Teaching them on the theoretical physics behind the instrument operation, survey design, field operations, troubleshooting, and data processing techniques.
Education
MBA - Data Analytics
The Pennsylvania State University
University Park, PA08-2023
Bachelor of Science - Physics
Ithaca College
Ithaca, NY05-2011
Skills
- Metric tracking
- Training and mentoring
- CRM software
- Quality assurance controls
- MS office expert
Timeline
Customer Service Manager
Geometrics, Inc.
10.2023 - Current
Senior Applications Geophysicist
Geometrics, Inc.
12.2011 - 10.2023
MBA - Data Analytics
The Pennsylvania State University
Bachelor of Science - Physics
Ithaca College
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