Kevin Holman
Hawthorne
Summary
Accomplished Manager at Verizon Wireless, adept in operations management and team leadership. Enhanced customer satisfaction and operational efficiency, achieving departmental goals through strategic planning and performance metrics. Skilled in cross-functional teamwork and decision-making, I fostered a culture of continuous learning and collaboration, significantly improving safety procedures and marketing strategies.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Manager
Verizon Wireless
09.2007 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
El Camino College
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Operations management
- Cross-functional teamwork
- Shift scheduling
- Schedule preparation
- Performance evaluations
- Marketing
- Inventory management
Timeline
Manager
Verizon Wireless
09.2007 - 02.2021
High School Diploma -
El Camino College
Similar Profiles
Stephen Joseph BasenerStephen Joseph Basener
Sales Specialist at Verizon Wireless BJ’s Wholesale, Verizon WirelessSales Specialist at Verizon Wireless BJ’s Wholesale, Verizon Wireless
Jeffrey ArellanaJeffrey Arellana
Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)Carrier Support & API Analyst at Verizon Wireless (formerly TracFone Wireless)
Heroad MederickHeroad Mederick
Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)Supv-System Ops at Verizon Wireless (formerly Tracfone Wireless)
Steven M. TaylorSteven M. Taylor
Sales Consultant at Wireless Zone / Verizon WirelessSales Consultant at Wireless Zone / Verizon Wireless
Joseph Quinata-ManglonaJoseph Quinata-Manglona
RCP at Southern California HospitalRCP at Southern California Hospital