KEVIN HINES

Enter reservations through email on a timely basis and answer questions through

chat with members. Responsible for checking if gurney rides are correct for

members ie: height, weight and oxygen if needed. Transferring members to

different service levels to get faster service.

• · Provided assistance to individuals and contact school for curriculum information to aid them in deciding a career path. Individuals make inquiries via the internet to School Search, and I assist them in determining the path they wish to take to further their education. Perform searches of accredited learning institutions, help establish a curriculum and potential start date. Perform initial screening to help direct callers to institutions to address their education and career needs.

• Dispatcher to 10 field service/repair technicians
• Scheduled work orders for repairs for clients
• Clients serviced were 7-11 convenience stores, Cheese Cake Factory Restaurants, Starbucks and Circle K Fuel Centers
• Responsible for making sure priority customer calls were handled in a timely manner, all while being aware of labor charges for work and communicating billing information to customer prior to dispatching service technicians.

• Act as a liaison between customers needing service in their homes and

dispatched technicians. Knowing that 100% customer satisfaction is goal.

• Schedule service appointments, schedule technicians, procure parts for

service call, place appointment reminder calls, respond to customer

inquiries about their service request and handle any billing issues.

• Interact with part vendors to follow-up on orders placed, ascertain estimated

of arrival for delivery of parts, and if needed, cancel orders. Make sure that part

inventories are stocked and if needed, follow-up on orders from vendors.