Kevin Hines
Miramichi,NB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Resident Care Attendant
Shannex Bridgeview Hall Miramichi
02.2020 - Current
- Assisted over 80 elderly, convalescents and disabled residents with daily living activities in residential care facilities.
- Facilitated personal hygiene management, feeding and ambulation.
- Delivered and served meals and provided other dining needs.
- Conversed with assigned residents to determine emotional and physical state of being and reported changes to resident services director.
- Escorted residents to community activities and games and encouraged participation.
Human Services Councilors
M.O.R.E Services
11.2019 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
Guest Service Agent
Naples Grande Beach Resort
12.2015 - 03.2019
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Guest Relations Officer
Grand Celebration Cruse Line
01.2010 - 07.2016
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Education
Associate of Arts - Health Care Aide
Stratford Career Institute
09.2021
Associate of Arts - Customer Service And Cashier Training
Caribbean Maritime University
Kingston, JA09.2011
Skills
- Meal Serving and Feeding
- Individual Service
- Report Transcription
- Customer Assistance
- Corrective Actions
- Assigning Tasks
Timeline
Resident Care Attendant
Shannex Bridgeview Hall Miramichi
02.2020 - Current
Human Services Councilors
M.O.R.E Services
11.2019 - Current
Guest Service Agent
Naples Grande Beach Resort
12.2015 - 03.2019
Guest Relations Officer
Grand Celebration Cruse Line
01.2010 - 07.2016
Associate of Arts - Health Care Aide
Stratford Career Institute
Associate of Arts - Customer Service And Cashier Training
Caribbean Maritime University
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