Kevin Heng
Restaurant Manager
Montreal,QC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Restaurant Manager
Restaurant Poké Sushi
06.2018 - Current
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Reconciled cash and credit card transactions to maintain accurate records.
Delivery Driver
Amazon DSP DXT6
02.2023 - 07.2023
- Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Warehouse Worker
Amazon DXT5
10.2022 - 01.2023
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
École Marie-Anne
100 Rue Sauvé E, Montréal, QC H3L 1H1 07.2020 - 06.2022
Skills
Staff Management
Recruitment
Menu development
Customer Engagement
Supervisory skills
Inventory control and record keeping
Recipes and menu planning
Kitchen equipment operation and maintenance
Money Handling
Team Leadership
Timeline
Delivery Driver
Amazon DSP DXT6
02.2023 - 07.2023
Warehouse Worker
Amazon DXT5
10.2022 - 01.2023
High School Diploma -
École Marie-Anne
07.2020 - 06.2022
Restaurant Manager
Restaurant Poké Sushi
06.2018 - Current