Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Gutierrez

Markham

Summary

Detail-oriented Operations Assistant with 4+ years of experience in retail operations, customer service, data entry, and youth instruction. Proven ability to improve team efficiency, manage cash handling, and adapt to fast-paced environments. Certified in Bronze Cross and Emergency First Aid with CPR-B. Seeking part-time roles in operations, retail leadership, or administrative support.

Overview

5
5
years of professional experience

Work History

Sales Associate

Foot Locker
Markham
08.2024 - Current
  • Provided personalized fitting and product recommendations, enhancing customer satisfaction and loyalty through tailored footwear selections
  • Oversaw inventory management, merchandising, and point-of-sale transactions, ensuring brand standards and optimizing visual displays for customer engagement
  • Surpassed sales targets by cultivating repeat clientele through in-depth product knowledge and exceptional customer service

Operations Assistant

Zara
Markham
04.2023 - Current
  • Executed daily store operations tasks with 100% accuracy, supporting management in floor sets, replenishment, and back-of-house organization to maintain operational efficiency
  • Trained in cash operations, processing 50+ transactions per shift while maintaining a shortage below the company threshold
  • Collaborated cross-functionally to enhance customer service by reducing wait times during peak hours

Sales Floor Associate

Walmart
Markham
10.2021 - 02.2023
  • Assisted customers proactively, leading to improved store survey feedback
  • Ensured accurate price changes and promotional displays in high-traffic departments, supporting customer satisfaction
  • Completed stocking and zoning tasks ahead of deadlines, enhancing department readiness for customer needs

Education

High School Diploma -

Father Michael McGivney
Markham, ON
06-2022

Skills

  • Operations: Cash Handling Inventory Support POS Systems Task Prioritization
  • Customer Service: Client Communication Conflict Resolution Special Needs Support
  • Administrative: Data Entry Bookkeeping Support Records Management MS Office Suite
  • Leadership: Team Collaboration Training & Mentorship Event Coordination Time Management

Timeline

Sales Associate

Foot Locker
08.2024 - Current

Operations Assistant

Zara
04.2023 - Current

Sales Floor Associate

Walmart
10.2021 - 02.2023

High School Diploma -

Father Michael McGivney
Kevin Gutierrez