Kevin Gonsalves

• Foster an Active Caring culture focused on safety and well-being.
• Promote and support all EH&S, CORE, Ethics, and Training programs; ensure compliance with corporate and legal standards.
• Lead, coach, schedule, and develop production staff to ensure high engagement, flexibility, and capability.
• Drive quality initiatives and continuous improvement to meet or exceed customer expectations and production targets.
• Provide visible, supportive leadership on the shop floor—solve problems, remove barriers, and ensure daily commitments are achieved.
• Communicate clear goals, expectations, and feedback to employees.
• Lead and participate in investigations and root cause analysis for safety or quality concerns.
• Collaborate across departments to meet shared objectives, including targets.
• Recognize high performance and coach underperformance through consistent, constructive feedback.
• Champion change and lead by example in times of transition or uncertainty.

• Performed electro-mechanical repair, functional and assembly system testing on NGTVRO, ST24, 04, 09, XX12, and XX97 systems.
• Working with engineers - made recommendations to improve current products.
• Prepared technical reports, summarized finding and recommended solution to technical problem.
• Assist supervisor: promoting team members; identifying and resolving production and people issues.
• Build multiple products and assemblies of all sizes under all the company and quality guidelines.
• Operational knowledge of hand tools, power tools, measuring equipment, assembly fixtures and testing devices
• Performed electro-mechanical repair, functional and assembly system testing on NGTVRO, ST24, 04, 09, XX12, and XX97 systems.

• Working with engineers - made recommendations to improve current products.

• Prepared technical reports, summarized findings and recommended solutions to technical problems.

• Assist supervisor: promoting team members; identifying and resolving production and people issues.

• Build multiple products and assemblies of all sizes under all of the company and quality guidelines.

• Operational knowledge of hand tools, power tools, measuring equipment, assembly fixtures and testing devices

• Maintained and enforced department policies, process, and procedures. This resulted in keeping the department running at its highest efficiently. Ensured operations ran in accordance with company policies.
• Evaluated skill level of seven staff members on all stabilized marine systems (including functionalities of stabilization, tracking and electronic operation of ICU, LMXP, Modems and Feed Assemblies) Result: revealed everyone required training in one area or another.
• Maximized opportunities by developing and maintaining support relationships within global dealer network. Example: Technicians assigned as go-to people for dealer’s service needs, meet with dealers to inquire what issues were not reported, and then ensure that issues were satisfactorily resolved. Results: Saved time by removing complexities of crates and decreased number of assemblies required to install for commissioning.
• Provided budgetary and financial forecasts. Result: stayed within budget and able to purchase required tools and achieve cross training.
• Investigated and corrected complaints and queries per corporate policy. Result: created current and more descriptive manufacturing procedures and reduced reported issues.
• Communicated and tracked to resolution customer issues to appropriate departments including engineering, production, inventory, purchasing and, QA. Result: 100% resolution and customer satisfaction.
• Provided technical support to eight different internal departments in line with sales and distribution requirements. Result: enabled team to provide quickest turnaround time to provide high quality products to the customer.

• Assigned and monitored workload for two RMA Repair Technicians. Turnaround time of two weeks was upheld.
• Collaborated with two departments and helped train three new employees to become proficient in testing, troubleshooting and multitasking.
• Monitored levels and advised on disposition of service inventory for the Concord site. This function kept useful inventory on our shelves and kept the department‘s part cost down.
• Traveled to vessels for service calls as necessary.
• Provided phone and email support to dealers and customers with resulting in rectifying their issues.
• Assigned and monitored workload for two RMA Repair Technicians. The turnaround time of two weeks was upheld.

• Collaborated with two departments and helped train three new employees to become proficient in testing, troubleshooting and multitasking. • Monitored levels and advised on disposition of service inventory for the Concord site. This function kept useful inventory on our shelves and kept the department‘s part cost down.

• Traveled to vessels for service calls as necessary.

• Provided phone and email support to dealers and customers with resulting in rectifying their issues.