Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Workes well in a high stress environment
Timeline
Generic

KEVIN GIROUX

Pincourt,Quebec

Summary

Individual with over 20 years of management experience, with well-developed leadership, change management, and communication skills Experience with regards to performance and quality control, designed and led change management programs for managers and employees. Established track record for leading, training and motivating a team and exceeding targets. Highly developed interpersonal skills with the ability to work in an environment with diversity. Great planning and coordination skills. Easily maintains control over work performed by others, ensuring they accomplish their assigned mandates and goals.

Analytical thinking, strategic planning, and strong organizational and problem solving skills. Ability to act effectively under pressure. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

37
37
years of professional experience

Work History

Security Service Manager

01.2019 - 09.2023
  • Manage the security checkpoints as well as the work team, and ensure that passenger screening is conducted in accordance with the CATSA’s standard operating procedures (SOP’s)
  • Manage security screening operations for the airport
  • Ensure good communication between the work teams
  • Ensure proper planning, coordination and monitoring of the work team
  • Transmit directives and ensure that all employees adhere to and respect them
  • Manage employee performance and provide coaching
  • Inspect the premises and ensure the respect of health and safety standards
  • Complete different reports and oversee employee timesheets
  • Ensure compliance with standard operating procedures
  • Coordinate the implementation and application of emergency procedures
  • Provided continual training

Pre-boarding Screening Officer

01.2017 - 01.2019
  • Performing my duties via the SOP’s at both passenger and non-passenger check points
  • Very good knowledge of the SOP’s
  • Great customer service and relations, while maintaining a secure environment

LEAD

Swissport /Air Transat
01.2016 - 01.2017
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed daily operations at counter
  • Ensured good customer service
  • Planned and co-ordinated teams for arrivals and departures
  • Gave team briefings
  • Solved customer problems in a timely fashion

Toll Plaza Supervisor

A30 EXPRESS, Valleyfield
01.2012 - 01.2014
  • Provided leadership and support to toll attendants
  • Completed mechanical upkeep on toll systems and hardware
  • Verified balancing of cashes of all employees
  • Supervised and trouble-shoot computer control of toll plaza system
  • Ensured staff had proper training and resources to serve customers
  • Resolved and responded to emergency situations at the toll plaza: payment, stalled vehicles, traffic control, SQ, ambulance
  • Enforced security measures to keep employees safe and secure

Change Manager & Frontline Manager

Zellers
01.2008 - 01.2010
  • Charged with leading our project to increase profit margins
  • Helped store management and employees adapt and evolve to changes in the company’s goals and culture
  • Involved at different levels of human resources responsibilities, with a diverse workforce: selection (interviews), evaluations, training, scheduling and career development
  • Relied upon by upper management to participate in strategic decision-making at the regional level
  • Analyzed and confirmed reports sent from head office

Cash Supervisor/ Change Manager

Zellers
01.2007 - 01.2008
  • Head up a project to increase both profits and customer loyalty through the application and use of the HBC Mastercard, within our banners, as well as at other banners
  • Built and implemented a new team, as well as, provided training and development to current staff
  • Achieved sales growth, bringing the store from one of the lowest performing to the #1 store in the district
  • Implemented a new department budget and scheduling strategy in order to reduce overall costs
  • Verified ordering and supervised stock placement
  • Carried out inventory management; loss prevention

Customer Service Specialist and Supervisor

Zellers
11.1986 - 01.2007
  • Provided customer service and product knowledge within various departments of the store consistently achieving sales targets
  • Delivered customer service training to employees throughout the district by leading group seminars
  • ZELLERS ACHIEVEMENTS:
  • Surpassed sales growth targets becoming the #1 store in the district by motivating and providing ongoing training to the team
  • Served as an example and asked to provide training to managers of other stores within the district (15-20 stores) in order to replicate success
  • Awarded the SEA (Service Excellence Advisor) certification as a result of strong customer service evaluations

English Teacher

NEWBRIDGE INTERNATIONAL LANGUAGE SCHOOL
03.1996 - 05.1997
  • Taught English to large groups (20-30 individuals ranging between 16 - 80 years old)
  • Adapted to a new country, language and culture
  • I was put on sabbatical from Zellers for 14 months to enjoy this new experience

Education

Bachelor of Arts - Psychology

Concordia University

D.E.C - Social Sciences

John Abbott College
Ste-Anne, Bellevue, de

CATSA And Securitas Learning Modules Certificate -

CATSA Learning Center
Montreal, QC

Customer Service Certificate -

College De Valleyfield
Valleyfield, QC

Skills

  • Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention
  • Coaching and Mentorship
  • Quality Assurance
  • Employee Supervision
  • Strong problem-solver dedicated to promote organizational efficiency
  • Uses independent decision-making skills and sound judgment to positively impact company success

Accomplishments

Able to effectively resolve problems while underneath high stress in a timely manner.

Motivated employees (Zellers) to achieve and surpass goals by 200% in two different stores.

Languages

English
Native or Bilingual
French
Professional Working

Workes well in a high stress environment

At the pre-boarding security we are the ones to detect and stop threats against aviation as well as up hold all guidelines set down by CATSA and Transport Canada. All threats have to be controlled and contained, and not to be allowed to enter our sterile zone where passengers and staff may be harmed. Because of this all threats have to be verified and neutralized in a very timely manner.

Timeline

Security Service Manager

01.2019 - 09.2023

Pre-boarding Screening Officer

01.2017 - 01.2019

LEAD

Swissport /Air Transat
01.2016 - 01.2017

Toll Plaza Supervisor

A30 EXPRESS, Valleyfield
01.2012 - 01.2014

Change Manager & Frontline Manager

Zellers
01.2008 - 01.2010

Cash Supervisor/ Change Manager

Zellers
01.2007 - 01.2008

English Teacher

NEWBRIDGE INTERNATIONAL LANGUAGE SCHOOL
03.1996 - 05.1997

Customer Service Specialist and Supervisor

Zellers
11.1986 - 01.2007

Bachelor of Arts - Psychology

Concordia University

D.E.C - Social Sciences

John Abbott College

CATSA And Securitas Learning Modules Certificate -

CATSA Learning Center

Customer Service Certificate -

College De Valleyfield
KEVIN GIROUX