Kevin Gillies

Facilitate the movement of trailers between the main trailer yard, shop, warehouse and 3rd party locations.

Provide work information to other shunt drivers (through emails) to efficiently communicate current shunting duties when the shunt coordinator is unavailable

Communicate with office personnel to oversee non-standard shunting duties, such as yard checks

Assess trailer readiness, as needed and relay appropriate information to the shop supervisor

• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.

Coached employees on methods for handling various aspects of sales, complicated issues and difficult customers

Monitored operating procedures to keep department clean, adequately stocked and well-organized

Submitted reports to the department head to aid in decision-making and planning

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of sales product

Researched issues to obtain appropriate answers to customer inquiries

Oversaw closing procedures including counting till balance and store lockup

communicated with management to ensure efficient transfer of information to evening staff

Conducted security tasks to maintain safety of staff and customers