KEVIN GILKES

Manage sales and negotiation strategies, achieving 20% revenue growth within six months

• Train technicians across Alberta, enhancing service quality and installation efficiency
• Develop and implement marketing strategies to increase brand awareness
• Conduct professional sales negotiations with new and existing businesses
• Streamline operational processes to improve business efficiency
• Maintain strong relationships with clients, leading to retention improvement

• Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
• Implemented time-saving strategies that led to increased efficiency in completing AlloyGator installations within tight deadlines.
• Developed and maintained professional relationships with customers to promote loyalty and referrals.

• Managed a team of 10 instructors and increased revenue by creating a competitive pricing and referral plan
• Trained over 300 learner drivers and achieved 90% first-time pass rate
• Conducted advanced training for aspiring driving instructors, fostering a 95% certification success rate
• Resolved customer complaints efficiently, maintaining 4.8/5 satisfaction rating

• Diagnosed and repaired telephony, digital TV, and broadband systems, ensuring 99% service reliability
• Planned daily routes to maximize efficiency and meet strict deadlines
• Resolved high-level customer complaints, earning commendations for service excellence