Kevin Gilfillan
Maple Ridge,BC
Summary
Dynamic Sales Supervisor at London Drugs with a proven track record in enhancing customer satisfaction and boosting sales through effective team coaching and strategic initiatives. Adept in merchandise placement and fostering teamwork, I excel in fast-paced environments, leveraging systems expertise to drive results and improve service quality.
Overview
20
20
years of professional experience
Work History
Sales Supervisor
London Drugs
10.2016 - Current
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted exceptional customer service by engaging clients on sales floor.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Developed and implemented strategies to increase sales and improve customer service.
Stock Service
London Drugs
12.2004 - 10.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Handsworth Secondary School
North Vancouver, BC06-2004
Skills
- Customer service
- Merchandise placement and displays
- Effective selling techniques
- Systems and software expertise
- Team building
Languages
English
Native or Bilingual
Timeline
Sales Supervisor
London Drugs
10.2016 - Current
Stock Service
London Drugs
12.2004 - 10.2016
High School Diploma -
Handsworth Secondary School
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