Kevin Gilfillan
Maple Ridge,BC
Summary
Dynamic Sales Supervisor at London Drugs with a proven track record in enhancing customer satisfaction and boosting sales through effective team coaching and strategic initiatives. Adept in merchandise placement and fostering teamwork, I excel in fast-paced environments, leveraging systems expertise to drive results and improve service quality.
Overview
20
20
years of professional experience
Work History
Sales Supervisor
London Drugs
10.2016 - Current
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted exceptional customer service by engaging clients on sales floor.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Developed and implemented strategies to increase sales and improve customer service.
Stock Service
London Drugs
12.2004 - 10.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Handsworth Secondary School
North Vancouver, BC06-2004
Skills
- Customer service
- Merchandise placement and displays
- Effective selling techniques
- Systems and software expertise
- Team building
Languages
English
Native or Bilingual
Timeline
Sales Supervisor
London Drugs
10.2016 - Current
Stock Service
London Drugs
12.2004 - 10.2016
High School Diploma -
Handsworth Secondary School
Similar Profiles
Joselito LeeJoselito Lee
DMGM 2nd In-Charge at London DrugsDMGM 2nd In-Charge at London Drugs
Robert SiuRobert Siu
I.T. HelpDesk Coordinator at London Drugs LimitedI.T. HelpDesk Coordinator at London Drugs Limited
FRANCIS GROSVENORFRANCIS GROSVENOR
Tech Advisor at London DrugsTech Advisor at London Drugs