Kevin Garcia

As a seasoned IT and digital transformation professional, I lead the development and execution of IT strategies that align with organizational goals, ensuring innovative solutions that enhance user experiences for young entrepreneurs (YE), mentors, and employees. My role encompasses driving digital transformation initiatives, optimizing digital platforms, and fostering a culture of innovation to improve organizational efficiency and compliance.

Key Contributions:

• Strategic Leadership: Defined and implemented digital and IT roadmaps, aligning with business objectives while identifying emerging technologies to create competitive advantages. Also, as a part of our senior leadership team I have partnered with my executive peers to shape and execute strategic objectives, including a comprehensive digital transformation guidance and direction.
• Digital Experience Enhancement: Spearheaded initiatives to enhance digital interactions, leveraging cutting-edge technologies such as AI (Microsoft CoPilot / ChatGPT Enterprise), and cloud computing to deliver seamless experiences for users (e.g., Microsoft Dynamics 365 Sales, Business Central. Azure, application portal rebuilds, etc.). Modernized digital experiences for staff, integrating cutting-edge tools and platforms to improve efficiency and collaboration.
• Operational Excellence: Oversee IT operations, infrastructure, and budgets while ensuring compliance with regulatory standards and implementing ITSM processes to drive continuous improvement.
• Security Leadership: Established and maintained robust cybersecurity strategies, disaster recovery plans, and regulatory compliance to safeguard organizational data and systems.
• Team Leadership: Built and mentored a high-performing IT team, fostering a collaborative and innovative work environment that supports professional development.
• Stakeholder Collaboration: Worked closely with internal stakeholders and external vendors to deliver tailored solutions that address evolving technology needs. Additionally, I oversee the IT Project Management Office (PMO), aligning projects with strategic business outcomes and maximizing ROI.

• O365 SharePoint Implementation and Dynamics CRM/ERP:
  Leading the migration of data workloads to O365 SharePoint and planning the transition of heavily customized Dynamics platforms to the 365 cloud environment. Coordinating Intune MDM deployment to mobile endpoints and migrating Tier 3 servers to Azure to enhance scalability and security.
• Exchange Migration and O365 Implementation:
  Successfully implemented a hybrid Exchange configuration, enabling seamless Single Sign-On (SSO) integration, OneDrive for Business, application connectors, Flow, and PTA configuration.
• Cybersecurity Risk Strategy and Implementation:
  Delivered comprehensive cybersecurity initiatives, including risk assessments, strategic goal setting, governance, incident management, penetration testing, and staff awareness programs to strengthen organizational security posture.
• SharePoint to Dynamics CRM Integration:
  Served as the technical lead in migrating SharePoint 2013 front-end applications to MS Dynamics CRM 2016 with SQL 2014 databases, a mission-critical project that streamlined business operations.
• Unified Communications Upgrade:
  Spearheaded the replacement of the legacy M6 PBX telephony system with BroadSoft Unified Communications technology. Led vendor assessment, project planning, and team training to ensure a smooth transition.
• Datacenter Migration to Tier 1 SSAE & ISAE Location:
  Managed the migration of business-critical IT resources to a Tier 1 datacenter, ensuring SLA compliance. Acted as technical lead and project planner to achieve a seamless transition.

• Adjunct Professor – Network Communications and Ethics:
  Delivered engaging and comprehensive courses for new and continuing education students, emphasizing practical application of concepts and fostering critical thinking.
• Student Engagement Leader:
  Organized and hosted town hall meetings to address key topics, including effective use of the Blackboard system and preparing for real-world professional experiences.

• Spearheaded an overhaul of IT infrastructure, introducing advanced virtualization and disaster recovery solutions
• Established a nationwide WAN strategy, optimizing connectivity and supporting business scalability

• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.