Kevin Galletly
Leduc
Summary
Diligent Sales Associate] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs. Willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
Schwab's RV World
01.2020 - Current
- Involved in greeting customers to build rapport and help them to make the best possible decisions for their wants and needs
- Organized inventory to insure attractive presentation of products to drive sales
- Using up-selling strategies to increase profit, recommending accessories and products for purchase
- Use of CRM to create records related to sales and perspective sales
- Utilized software and systems to track stock, sales and pending sales to ensure efficient and accurate information is relayed to customers and potential customers
- Trained and mentored new sales associates in company procedures, product knowledge, customer service, selling techniques and processes
- Facilitating filming and use of media and social media for exposure to a larger market to increase sales
- Delivered a high level of quality and customer assistance by inspecting units before delivery to ensure that all deficiencies and agreed upon changes were completed
- Discussed, facilitated and participated in team building exercises to build and maintain moral and cohesiveness within the sales team and dealership culture
- Initiated, planned and engaged in offsite sales events to increase sales and exposure beyond media and in store promotions
- Assisted Sales Manager and General Manager in day to day duties
Sales Associate
L.A. Mazda
01.2019 - 12.2019
- Engaged with customers to effectively build rapport and lasting relationships
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Maintained records related to sales, returns and inventory availability
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Tracked stock using company inventory management software
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Educated customers on promotions to enhance sales
- Trained and developed new sales associates in company processes, product knowledge, customer service and selling techniques
- Boosted sales by conferring with customers to evaluate lifestyle requirements and recommend best-fit company offerings
Journeyman Plumber and Heating Technician
Eco Mechanical Solutions Ltd
09.2013 - 04.2018
- Conducted hydrostatic water testing and pneumatic pressure testing
- Requisitioned new supplies and equipment
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
- Monitored inventory and reported items to be restocked for each job
- Operated equipment such as various hand power tools such as drills, saws and copper pipe cutter and cleaning machine as well as pipe cutting and threading machine and jack hammers
- In new home and renovation environment I installed rough-in Plumbing, Gas line, Domestic waterlines, boiler piping, wiring and commissioning of boiler systems, Filling of boiler systems with water or water\glycol solution (mixing solution to the recommended concentration), Installing and testing fixtures
- Training of apprentices in the trade of proper plumbing practices and training journeymen in the companies procedures, practices and ways of production
- Maintain the utmost discretion when dealing with sensitive topics
- Manage projects and make adjustments on a case by case basis according to the situation
- Material takeoffs, ordering of said material from wholesale distributors and receiving material at shop or on site and cross checking to insure that the right material has been sent to ensure timely completion of projects
- Dealing with builders, supervisors, foreman, other various trades and customers to ensure that all aspects to the project are completed to the highest standards and that the customer is completely satisfied with the final product
Quality Assurance/Quality Control Officer and Coordinator
Schendel Mechanical Contracting Ltd
01.2009 - 01.2013
- Communication with heads of companies, project managers, supervisors and inspectors of said companies to insure the quality of the product and to fulfill the needs of the company
- Supported Chief Operating Officer with daily operational functions
- Analyzed departmental documents for appropriate distribution and filing
- Create and modify existing Quality control and assurance systems to improve efficiency and comprehension of the information that is provided to the customer
- Obtained documents, clearances, certificates and approvals from local, provincial and federal agencies (ABSA and CWB)
- Oversee all aspects of quality assurance and quality control of various projects
- Coordinate quality program at shops and on site
- Scheduling of testing by qualified testing agencies and ensuring the individuals doing the testing are fully qualified and receiving the up to date documentation from the subcontractors
- Control of all material and proper documentation to ensure that all material received is acceptable and suitable for the fabrication and installation that it will be used for
- Performing audits for the authority having jurisdiction to ensure certification
Education
Certificate - Quality Management Certificate
NAIT
Edmonton03.2011
Journeyman Certificate - Gas Fitter Class B
NAIT: Patricia Campus
Edmonton, AB, Canada2008
Journeyman Certificate - Plumbing
NAIT: Patricia Campus
Edmonton, AB, Canada2008
High School Diploma -
Central High Sedgewick Public School
Sedgewick, AB, Canada06.1991
Skills
- Unsurpassed work ethic
- Customer relationship building
- Problem-solving skills
- Exceptional customer service
Certification
- Pressure Piping Fabrication Requirements and Quality Control Seminar Certificate from ABSA in February 2013
- Quality Management - General Certificate From NAIT in May 2011
- Project Leadership Certificate from NAIT in February 2011
- Internatchi CPI Certificate March 2018
Timeline
Sales Associate
Schwab's RV World
01.2020 - Current
Sales Associate
L.A. Mazda
01.2019 - 12.2019
Journeyman Plumber and Heating Technician
Eco Mechanical Solutions Ltd
09.2013 - 04.2018
Quality Assurance/Quality Control Officer and Coordinator
Schendel Mechanical Contracting Ltd
01.2009 - 01.2013
Journeyman Certificate - Gas Fitter Class B
NAIT: Patricia Campus
Journeyman Certificate - Plumbing
NAIT: Patricia Campus
Certificate - Quality Management Certificate
NAIT
High School Diploma -
Central High Sedgewick Public School
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