Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws for the city of Toronto. Safety-focused with personable demeanor and helpful approach to passengers when questions or issues come to light. Accustomed to collecting fares, inspecting vehicles and driving accordingly for weather conditions. Well-traveled transit operator with proven track record of safely and efficiently transporting passengers around city. Extensive knowledge of street routes and traffic regulations. Stays calm and composed in difficult situations while going extra mile to satisfy customers.
Hi, I’m
Kevin Galgay
Transit Operator
Toronto,ON
Summary
Overview
32
years of professional experience
4
years of post-secondary education
3
Certifications
Work History
Toronto Transit Commission Toronto, Ontario
Transit Bus Operator
11.2007 - Current
Job overview
- Greeted customers with friendliness and professionalism, engaging in conversation, as well as assisting customers with help by providing them with proper and alternative routes.
- Picked up and dropped off passengers at regularly scheduled locations by following time schedules in our city of Toronto and GTA.
- Diffused potential passenger disputes with fairness and kindness, as well as maintaining professionalism.
- Engaging and providing information to customers while working as a TTC Ambassador while on transitional & light duties.
- Operated bus with safety and drove accordingly to weather conditions.
Miller Waste SystemsMarkham, ON
Garbage and Recycling Truck Driver
07.2005 - 10.2007
Job overview
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred on route and turned in vehicle condition report.
- Dealt with customers to resolve situations that arose while on route using professional manner.
- Drove side and rear loaders for garbage and recycling trucks.
- Drove accordingly to various weather conditions.
Volvo Cars Of CanadaToronto, ON
Warehouse Associate
06.1999 - 04.2005
Job overview
- Packed and Shipped out customer orders across Canada for Volvo dealerships.
- Safely put car parts throughout the warehouse using ACC/PAC Plus inventory system.
- Also communicated with Volvo Dealerships throughout Canada to resolve situations in a timely manner for customer satisfaction.
- Worked together with employees throughout the warehouse in a professional manner.
McLeans Magazines (Books Of London)Toronto, ON
Telemarketing Sales Representative
01.1992 - 04.1995
Job overview
- Completed daily cold calling and outreach to build sales and gain customers in a professional manner.
- Always listened to our potential customers and resolved any questions they would have.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in internal database.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
Skilled Trades College of Canada1441 Lawrence Ave. East - Toronto East Campus
Diploma from Electrician Apprentice
01.2022 - 03.2022
University Overview
Vercore Business Academy 100 Adelaide St. West
Diploma from A+ Computers & Customer Service
11.1995 - 05.1996
University Overview
- Completed professional development in A+ computer course by learning how to upgrade computers.
- Trained how to deal with potential customers by explaining the process of computers.
- Also trained on how to upgrade computer motherboards by upgrading memory processor.
W.A. Porter Collegiate Toronto
High School Diploma
09.1989 - 06.1993
University Overview
Skills
Customer Service & relations skills
undefinedCertification
Mental Health First Aid
Antique collecting
Antique collecting
I like to collect old items and unique objects from the past.
Timeline
Skilled Trades College of Canada
Diploma from Electrician Apprentice
01.2022 - 03.2022
Transit Bus Operator
Toronto Transit Commission
11.2007 - Current
Garbage and Recycling Truck Driver
Miller Waste Systems
07.2005 - 10.2007
Warehouse Associate
Volvo Cars Of Canada
06.1999 - 04.2005
Vercore Business Academy
Diploma from A+ Computers & Customer Service
11.1995 - 05.1996
Telemarketing Sales Representative
McLeans Magazines (Books Of London)
01.1992 - 04.1995
W.A. Porter Collegiate
High School Diploma
09.1989 - 06.1993
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