Summary
Overview
Work History
Education
Skills
Continuing Education
Timeline
Kevin Fulton

Kevin Fulton

Calgary,AB

Summary

With over 25 years of progressive IT experience, including 14 years in IT Management, I am a results-driven IT Leader with a proven track record of driving organizational success through strategic IT leadership. Passionate about optimizing IT Service Management capabilities and operational efficiencies, I excel in leading cross-functional teams to deliver tangible results aligned with business objectives. Recognized by senior leadership for my business-focused mindset, transparent approach, and ability to foster open and honest communications, I am known for inspiring colleagues and driving innovation in IT management.

Overview

19
19
years of professional experience

Work History

Manager Client Solutions Design and Standards(CSDS)

Calgary Board of Education
Calgary
03.2019 - Current
  • Strategically implemented Managed Print Services (MPS) across 250+ locations, driving annual savings of $1.5 MM
  • Spearheaded initiatives resulting in significant energy savings of 940,000 kWh or 407 Mt CO2e, equivalent to preserving 2300 trees and conserving 75 MM watts of energy
  • Successfully reduced abandoned print costs by approximately $4.4 MM over five years, optimizing operational efficiency
  • Led the establishment of a Modern Device Management Group and seamless transition from On-prem SCCM to Intune, integrating with Azure AD
  • Implemented cost-saving measures, reducing vendor costs by $100 K annually through imaging process enhancements and migrating 12,000 iPads from JAMF to Intune, additional saving of $75,000 annually
  • Achieved annual savings of $35,000 by migrating JAMF-Pro to JAMF Cloud
  • Developed comprehensive job descriptions for the Client Technology Services CSDS department, enhancing team efficiency and clarity of roles
  • Successfully managed the Technology Evergreen Program, overseeing an annual budget of $13 MM+ to ensure infrastructure modernization and alignment with organizational goals.

Manager ICT Operations Saskatchewan

Innovation Credit Union
12.2015 - 01.2019
  • Elevated the ICT department's AON score from 14% to 84% within two years, demonstrating a remarkable improvement in performance and efficiency
  • Led the successful migration of 145 on-premises servers to an IaaS environment (Hosted, Azure, OneDrive, SharePoint), along with the upgrade of associated applications, enhancing scalability and agility
  • Formulated a comprehensive corporate ICT strategy for interim and long-term planning, covering infrastructure, software, staffing, and vendor relations, ensuring alignment with organizational goals
  • Established robust policies, management practices, and procedures for both corporate and ICT functions, enhancing operational effectiveness and compliance
  • Implemented Office 365 for 400 corporate users and 45 users across four subsidiary insurance agencies, fostering collaboration and productivity
  • Upgraded network infrastructure by deploying new Meraki Firewalls and Cisco switches, enhancing security and performance
  • Successfully implemented Anywhere 365 to replace the call center and phone systems organization-wide, improving communication and efficiency
  • Seamlessly integrated two credit unions into Innovation Credit Union, managing infrastructure and user migration effectively
  • Introduced COBIT to senior leadership and the Board of Directors, facilitating corporate adoption and alignment with industry best practices.

Strategic Consultant + Manager ICT Operations

Cornerstone Credit Union
01.2016 - 07.2017

National ICT Manager

Sharps AV
Calgary
09.2014 - 11.2015
  • Developed and executed corporate ICT strategy encompassing short and long-term planning, infrastructure enhancement, software integration, staffing optimization, and vendor relationship management
  • Implemented best practices for service desk management, ensuring efficient resolution of technical issues and maximizing end-user satisfaction
  • Successfully deployed Office 365 for 150 users, streamlining communication and collaboration processes across the organization
  • Implemented Meraki Firewall solution to fortify network infrastructure, mitigate security risks, and ensure compliance with industry standards
  • Conducted technology research aligned with organizational goals and user projects, providing strategic recommendations to enhance operational efficiency and drive innovation.

Integration Consulting Manager Canada/Northwest US Region

NASIC (North American Software Integration Consultants)
06.2013 - 09.2014
  • Developed and implemented customer reporting for key milestones
  • Reduced time to implement solutions by 22% through standardization of processes and toolsets
  • Managed multiple budgets ranging from $0.5 MM to $6.8 MM.

IT Manager - Western Canada Region

McKesson Canada
01.2011 - 06.2013
  • Successfully migrated backup and DR systems, resulting in significant time and storage savings
  • Implemented Cisco wireless device management, IP-Phone solutions, and Call Manager
  • Led the migration of 700 users from Windows XP to Windows 7
  • Implemented best practices for IT asset inventory
  • Led employee engagement initiatives and performed internal audits for cost savings
  • Conducted printer rationalization, resulting in substantial yearly savings
  • Managed budgets of $7.7 MM directly and $0.5 MM indirectly.

CUSTOMER SOLUTIONS SPECIALIST

geoLOGIC Systems Ltd.
12.2009 - 12.2010
  • Increased gDC traffic and revenue growth by 17%
  • Developed Sales Strategy to target large O&G companies, resulting in acquiring 2 new large clients within the first 3 months.

CLIENT SERVICES MANAGER

Labrador Technologies Inc.
10.2008 - 12.2009
  • Developed an onboarding process for eTriever users
  • Provided technical sales support to sales executives and account managers
  • Created and led the client support group
  • Served as a liaison between development staff, sales, and customers
  • Led scrum meetings with the development team
  • Implemented a 24/7 high availability web application service to host eTriever servicing.

IMPLEMENTATION SPECIALIST

Beyond Compliance Inc.
07.2008 - 10.2008
  • Developed and implemented an implementation process
  • Provided technical sales support to sales executives and account managers
  • Led cross-functional teams comprising Software Developers, Vendors, Business Stakeholders, and Consultants across multiple projects.

IMPLEMENTATION BUSINESS ANALYST / PM

Energy Navigator Inc.
Calgary
09.2005 - 07.2008
  • Developed and implemented an implementation process
  • Developed and implemented best practices for customer support
  • Developed and implemented user training guidelines
  • Devised a strategy to increase product usage at client sites.

Education

Bachelor of Arts Degree -

Warnborough University
01.2002

Diploma CNT - Computer Engineering Technologist -

Southern Alberta Institute of Technology
01.1998

Skills

  • IT Change Management
  • Problem Management
  • Process Management
  • Contract Management
  • Expense Tracking
  • Performance Management
  • Workforce Management
  • Strategic Planning
  • Policy Implementation
  • Financial Management
  • Operations Management
  • Staff Development
  • Key Performance Indicators
  • Performance Evaluations
  • Team Leadership
  • Staff Management
  • Cross-functional team management
  • Budget Control
  • Staff Training and Development

Continuing Education

  • Harvard Management, Harvard Management/Calgary Board of Education, 01/01/22, Present
  • Effective Leadership, Calgary Board of Education, 05/01/20, Present
  • Introduction to Intune, Microsoft Canada Education, 02/01/20, Present
  • COBIT, Innovation CU, 11/01/18, Present
  • Heart of Coaching, Member 1st, 01/01/15, Present
  • Leadership in Action I, II, III, McKesson Canada, 01/01/12, 01/01/13
  • Six Sigma Green Belt, McKesson Canada, 09/01/12, 01/01/13
  • Political Acumen in the workplace, McKesson Canada, 07/01/12, 01/01/13
  • ITIL, McKesson Canada, 05/01/12, 01/01/13
  • C-tel Epicor Development Epicor, C-tel, 08/01/06, 01/01/07
  • Evaluation of Canadian Oil & Gas, Petroleum Society of CIMM, 02/01/06, 01/01/07
  • Server: Querying with Transact-SQL, CTC Train Canada, 08/01/05, 01/01/06
  • Certified Novell Administrator, CNA, 06/01/01, 01/01/02
  • Certified Citrix Administrator MF 1.8, CCA, 01/01/00, 01/01/01
  • Certified Citrix Administrator MF SP1.0, CCA, 06/01/02, 01/01/03
  • Dell Desktops, Workstations, Notebooks, Servers, Dell, 07/01/01, 01/01/02
  • MOUS Microsoft Office User Specialist Word and Excel 2000, MOUS, 06/01/00, 01/01/01
  • Workforce IQ, Various, 01/01/99, 01/01/00

Timeline

Manager Client Solutions Design and Standards(CSDS) - Calgary Board of Education
03.2019 - Current
Strategic Consultant + Manager ICT Operations - Cornerstone Credit Union
01.2016 - 07.2017
Manager ICT Operations Saskatchewan - Innovation Credit Union
12.2015 - 01.2019
National ICT Manager - Sharps AV
09.2014 - 11.2015
Integration Consulting Manager Canada/Northwest US Region - NASIC (North American Software Integration Consultants)
06.2013 - 09.2014
IT Manager - Western Canada Region - McKesson Canada
01.2011 - 06.2013
CUSTOMER SOLUTIONS SPECIALIST - geoLOGIC Systems Ltd.
12.2009 - 12.2010
CLIENT SERVICES MANAGER - Labrador Technologies Inc.
10.2008 - 12.2009
IMPLEMENTATION SPECIALIST - Beyond Compliance Inc.
07.2008 - 10.2008
IMPLEMENTATION BUSINESS ANALYST / PM - Energy Navigator Inc.
09.2005 - 07.2008
Warnborough University - Bachelor of Arts Degree,
Southern Alberta Institute of Technology - Diploma CNT - Computer Engineering Technologist,

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Kevin Fulton