Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kevin Fullmer

Santa Monica

Summary

Talented leader offering over 10 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Overview

11
11
years of professional experience

Work History

Fine Dining Server

Ruths Chris
11.2023 - Current
  • Guided guests through different menu selections in great detail of different steak cuts, providing recommendations for wine pairings.
  • Maintained a professional appearance, cultivating a smooth guest experience, and ensured order accuracy.
  • Maximized upsell opportunities in both food and beverage.


Assistant General Manager

Taco Grande
04.2021 - 09.2023
  • Developed cocktail menu based on general public's desired taste
  • Hired, scheduled, and cross trained front of house staff
  • Maintained best beverage cost in a company of over 20 concepts
  • Negotiated contracts with vendors to acquire competitive prices and quality products
  • Enforced quality assurance protocols to deliver ideal customer experiences
  • Worked closely with the Head Chef in developing new menu items, and delivering products to exceed the expectations of guests

Restaurant Manager

P.J. Whelihan's
07.2018 - 03.2020
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.

Server

Deer Park Tavern
06.2015 - 05.2018
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Greeted and maintained relationships with regular customers.

Line Cook/Kitchen Prep Cook

Cantwell's Tavern
03.2014 - 06.2015
  • Received food orders from servers and prepared items efficiently to complete entire order together and serve hot.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Communicated closely with the Executive chef to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

Education

Bachelor of Science - Hospitality Business Management

University of Delaware
Newark
05.2018

High School Diploma -

St. Georges
Middletown
06.2013

Skills

  • Performance improvement
  • Marketing and Advertising
  • Passion for customer satisfaction
  • Natural leader
  • Recipes and menu planning
  • Food Preparation and Safety
  • Business operations expertise

Accomplishments

  • Launched a new concept, and pushed over $3.5 million in sales within the first year
  • Supervised teams of 80 plus staff members.
  • Effectively reduced overall costs by proper inventory management
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus

Timeline

Fine Dining Server

Ruths Chris
11.2023 - Current

Assistant General Manager

Taco Grande
04.2021 - 09.2023

Restaurant Manager

P.J. Whelihan's
07.2018 - 03.2020

Server

Deer Park Tavern
06.2015 - 05.2018

Line Cook/Kitchen Prep Cook

Cantwell's Tavern
03.2014 - 06.2015

Bachelor of Science - Hospitality Business Management

University of Delaware

High School Diploma -

St. Georges

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Kevin Fullmer