Passionate Operations leader with the mission to use technology to improve the colleague and client experience. With over 15 years of Capital Markets Operations experience, I have helped companies improve their business process, develop high performing teams and reshape how they interact with their customers.
Overview
16
16
years of professional experience
Work History
Global Head of Fixed Income and Funding Ops
TD Bank (Wholesale)
01.2020 - Current
Responsible for the global leadership of Fixed Income, Asset Securitization and Funding Operations team (~175 person team)
Partner and help drive the overall business and infrastructure strategies
Establish performance metrics, objectives and targets for the global team
Remove barriers to motivate and empower
Develop top talent to ensure we create a pipeline of future leaders and resiliency within our succession plans
Participate in industry committees and forums to stay connected to the market and technology landscape
Engage in industry pilots centered on leading technology - DLT (wholesale CBDC), AI and Machine Learning capabilities
Head of EAP Change Delivery
TD Bank (Wholesale)
02.2018 - 12.2019
Responsible for the development and creation of a European and Asia Pacific (EAP) Change Delivery Team
Led multiple initiatives within EAP inclusive of Regulatory Reporting, Liquidity and Capital Reporting, Resolution Planning, Legal Entity Optimization, and New Business/Products
Program Delivery Lead for TD Securities Brexit Program (Tier 1 Program @ TD Bank) which included a Broker Dealer license application to the Central Bank of Ireland, construction of a new office and trading floor, BCM and recovery site, Human Resources - new hires and transfers, regulatory and financial reporting, entity capitalization, business strategy, connectivity to Trading and Financial Market Infrastructure (FMI), client onboarding and communications
Head of UK Operations
TD Bank (Wholesale)
11.2016 - 08.2018
Responsible for Regional Operations (5 directs, 55 person team) and outsourced functions to the region
Demonstrated leadership skills by partnering with local stakeholders to further Operations profile and expand our remit locally - in particular, established local regulatory reporting, client support and data services
Delivered multiple initiatives in a short period of time to streamline operations and mitigate regulatory and operational risks (eg., MIFID back reporting, MIFID II requirements, Outsourcing Framework, Senior Manager Regime Oversight, Euroclear Auto Lend and Auto Borrow Program, Euroclear Repo Triparty, Depository Optimization)
Senior Manager (FX and Derivatives Settlements)
TD Bank (Wholesale)
03.2015 - 10.2016
Demonstrated leadership skills in managing managers for the first time with a large organizational footprint (5 directs, ~75 individuals)
Demonstrated creativity and resourcefulness through the development of innovative solutions
Demonstrated strong organizational and time management skills while managing multiple projects
Resolved problems, improved operations and provided exceptional service
Partnered with several businesses (Foreign Exchange, Metals, Energy, Equity Derivatives and Rates) to align their business strategy with Operational infrastructure plans
Vice President - Canada Operations
Morgan Stanley Canada Limited
01.2014 - 03.2015
Set clear goals to monitor team targets and offered real-time input on performance and motivation
Established performance goals for department and outlined processes for achievement
Performed statistical analyses to gather data for operational excellence and TDABC metrics
Added new functionality in Canada to support a Fixed Income Trading Business (Primary Dealer with the Bank of Canada & Middle Office support)
Key project was to connect to the Canadian Fixed Income marketplace - inclusive of eTrading capabilities to broker and client platforms (Freedom/Shorcan/Prebon, CanDeal), Bank of Canada's Auction portal, regulatory reporting capabilities and internal trade booking models to the street and global sales teams
Director - Canada Operations
Morgan Stanley Canada Limited
01.2011 - 12.2013
Managed Equities Clearing Team (4 individuals) that were responsible for daily reconciliation and settlement tasks as well as client and stakeholder management
Analyzed customer and stakeholder feedback and identified areas for improvement to drive business success.
Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits
Key project during this tenure was joining a 4 person taskforce team to stand up the Equities clearing infrastructure for Morgan Stanley Casa de Bolsa (Mexican Broker Dealer). I worked with technology to plumb our trading and clearing infrastructure to local exchanges and custodians. I created their operational control framework, pRCSA and SOX controls, and hired the local team to run the business
Operations Associate
Morgan Stanley Canada Limited
10.2007 - 12.2010
Responsible for daily reconciliations, clearing and settlement of all Canadian Equity transactions
As the Executing Broker, I was responsible for all interactions to the Canadian exchanges, ATSs, and intermediaries on behalf of the global firm
Responsible for all new products, process improvements or industry initiatives affecting the Canadian marketplace
Key projects - SDNS Automation and CNS Ticketing Model generated >$2mm CAD in savings per annum
Education
Honours Bachelor of Arts - Management And Sociology
University of Toronto
Toronto, ON
06.2005
Skills
Exceptional leader
Innovative and strategic thinker
Strong business and project management skills
Decisive decision maker
Excellent business partner and collaborator
Strong networking and influencing skills
Expert communicator
Timeline
Global Head of Fixed Income and Funding Ops
TD Bank (Wholesale)
01.2020 - Current
Head of EAP Change Delivery
TD Bank (Wholesale)
02.2018 - 12.2019
Head of UK Operations
TD Bank (Wholesale)
11.2016 - 08.2018
Senior Manager (FX and Derivatives Settlements)
TD Bank (Wholesale)
03.2015 - 10.2016
Vice President - Canada Operations
Morgan Stanley Canada Limited
01.2014 - 03.2015
Director - Canada Operations
Morgan Stanley Canada Limited
01.2011 - 12.2013
Operations Associate
Morgan Stanley Canada Limited
10.2007 - 12.2010
Honours Bachelor of Arts - Management And Sociology