Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Enriquez

Toronto,ON

Summary

Dynamic and results-driven professional with a strong background in customer service, sales, and order dispatching. Experienced in leveraging social media platforms to drive engagement and brand awareness. Eager to bring creative vision and strategic insight to the Social Media Coordinator role at Buddies in Bad Times Theatre.

Overview

3
3
years of professional experience

Work History

Dispatcher Clerk

YTHM Sales Inc
12.2021 - Current
  • Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
  • Improved customer satisfaction with timely and accurate information updates during service outages or delays.
  • Coordinated logistics, ensuring seamless operations between departments and transportation providers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.

Service Manager

Chipotle
04.2023 - 10.2023
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Analyzed service reports to identify areas of improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Boosted sales through strategic collaboration with the marketing team to attract neighboring offices and organizations driving increased patronage
  • Hired, trained and supervised team of service staff members to meet business goals.

Sales Representative

Telus Communications
03.2022 - 09.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Advanced Diploma - Acting For Film, TV And The Theatre

Toronto Film School
Toronto, ON
12.2023

Skills

  • Route Planning
  • Data Entry
  • Scheduling Coordination
  • Prioritization
  • Customer Relations
  • Service planning
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational Skills
  • Team Collaboration

Timeline

Service Manager

Chipotle
04.2023 - 10.2023

Sales Representative

Telus Communications
03.2022 - 09.2022

Dispatcher Clerk

YTHM Sales Inc
12.2021 - Current

Advanced Diploma - Acting For Film, TV And The Theatre

Toronto Film School

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Kevin Enriquez