Kevin Empey
Prince George,BC
Summary
Accomplished leader with a proven track record at Parkland Fuel Corporation, enhancing operational efficiency and customer satisfaction. Excelled in logistics and relationship building, significantly boosting employee morale and fostering a culture of teamwork. Implemented innovative customer service management strategies, achieving notable improvements in service delivery.
Overview
29
29
years of professional experience
Work History
Owner
MIT Broker's
03.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
District Manager
Parkland Fuel Corporation
10.2014 - 11.2018
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Follow all procedures in the oil and gas fields.
Management Trainee
Parkland Fuel Corporation
05.2014 - 10.2014
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Established strong relationships with vendors, negotiating favorable terms and pricing agreements.
- Assisted in budget planning, ensuring financial targets were met while maintaining high-quality standards.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation.
- Conducted regular performance reviews, providing constructive feedback and supporting employee growth opportunities.
Owner Operator /Manager of Operations
6662765 Canada Inc. KE. Trucking
04.2000 - 08.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Training of all bulk plants for Esso Ottawa, Shell Canada Ottawa, Petro Canada, Norcan Montreal, Ultramar Montreal Toronto .
- Business consists of 22 employees and 17 trucks
Terminal Manager
United Parcel Service, UPS
06.1995 - 03.2000
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
Education
MBA - MBA(Logistics And Supply Chain Management)
Australian Institute of Business
Australia 07.2025
High School Diploma -
Glebe Collegiate Institute
Ottawa, ON05.1978
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Operations Management
- Logistics
- Customer Service Management
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner
MIT Broker's
03.2020 - Current
District Manager
Parkland Fuel Corporation
10.2014 - 11.2018
Management Trainee
Parkland Fuel Corporation
05.2014 - 10.2014
Owner Operator /Manager of Operations
6662765 Canada Inc. KE. Trucking
04.2000 - 08.2014
Terminal Manager
United Parcel Service, UPS
06.1995 - 03.2000
MBA - MBA(Logistics And Supply Chain Management)
Australian Institute of Business
High School Diploma -
Glebe Collegiate Institute
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