Kevin Empey
Prince George,BC
Summary
Accomplished leader with a proven track record at Parkland Fuel Corporation, enhancing operational efficiency and customer satisfaction. Excelled in logistics and relationship building, significantly boosting employee morale and fostering a culture of teamwork. Implemented innovative customer service management strategies, achieving notable improvements in service delivery.
Overview
29
29
years of professional experience
Work History
Owner
MIT Broker's
Prince George, BC
03.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
District Manager
Parkland Fuel Corporation
Prince George, BC Williams Lake,BC Kamloops,
10.2014 - 11.2018
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Follow all procedures in the oil and gas fields.
Management Trainee
Parkland Fuel Corporation
Prince George, BC
05.2014 - 10.2014
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Established strong relationships with vendors, negotiating favorable terms and pricing agreements.
- Assisted in budget planning, ensuring financial targets were met while maintaining high-quality standards.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation.
- Conducted regular performance reviews, providing constructive feedback and supporting employee growth opportunities.
Owner Operator /Manager of Operations
6662765 Canada Inc. KE. Trucking
Kemptville, ON
04.2000 - 08.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Training of all bulk plants for Esso Ottawa, Shell Canada Ottawa, Petro Canada, Norcan Montreal, Ultramar Montreal Toronto .
- Business consists of 22 employees and 17 trucks
Terminal Manager
United Parcel Service, UPS
06.1995 - 03.2000
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
Education
MBA - MBA(Logistics And Supply Chain Management)
Australian Institute of Business
Australia 07.2025
High School Diploma -
Glebe Collegiate Institute
Ottawa, ON05.1978
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Operations Management
- Logistics
- Customer Service Management
Languages
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Owner
MIT Broker's
03.2020 - Current
District Manager
Parkland Fuel Corporation
10.2014 - 11.2018
Management Trainee
Parkland Fuel Corporation
05.2014 - 10.2014
Owner Operator /Manager of Operations
6662765 Canada Inc. KE. Trucking
04.2000 - 08.2014
Terminal Manager
United Parcel Service, UPS
06.1995 - 03.2000
MBA - MBA(Logistics And Supply Chain Management)
Australian Institute of Business
High School Diploma -
Glebe Collegiate Institute