Kevin Davalos
Santa Rosa
Summary
Dedicated and detail-oriented professional with a strong background in customer service and cash handling. Proven ability to build lasting relationships with customers while maintaining composure in high-stress situations. Excellent communication and organizational skills contribute to effective teamwork and achieving shared goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Hollister Co.
10.2024 - Current
- Cultivated customer relationships, leading to increased repeat business.
- Provided expert answers to customer inquiries on sizing, accessories, and merchandise care.
- Maintained calm demeanor while resolving customer issues in high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Barista
Starbucks
09.2021 - Current
- Achieved Partner of the Quarter recognition twice for outstanding contributions.
- Earned three raises within one year for exceptional performance.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Built communication skills with customers and team members.
- Used POS system to accurately enter orders and process payments.
Education
Courses AUGUST 2019 - PRESENT 2023 -
Santa Rosa Junior College
Mendocino Ave.06-2027
Santa Rosa Highschool
Mendocino Ave.06-2023
Skills
- Hospitality and Accommodation
- Team Leadership
- Communication
- Bilingual
- Time Management
- Ability to Adapt
- Multitasking
- Fast Learner
- Team Oriented
- Hardworking
Languages
- English
- Spanish
Timeline
Sales Associate
Hollister Co.
10.2024 - Current
Barista
Starbucks
09.2021 - Current
Courses AUGUST 2019 - PRESENT 2023 -
Santa Rosa Junior College
Santa Rosa Highschool