Kevin Dalla Torre
Edmonton,Alberta
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bank Teller
Bank Of Montreal, BMO
09.2021 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
Server
The Keg Steakhouse + Bar
09.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Luthun
07.2019 - 12.2019
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Server
Zuma NYC
03.2017 - 01.2019
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned unique concept and ideology of dining called "Izakaya"
- Initially started as a busser but quickly got promoted to server because of efficiency in high work volume, food knowledge and eagerness to help guest,colleagues and managers.
Barista/Food Server
Gastronomie 491
07.2016 - 03.2017
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Barista
Blue Dog Kitchen
04.2015 - 03.2016
- Improved customer satisfaction by crafting delicious and visually appealing smoothies tailored to individual preferences.
- Assisted in the development of new smoothie recipes for menu expansion and increased sales.
- Maintained a clean and organized workspace, ensuring efficient service during peak hours.
- Achieved consistently positive feedback from customers with attentive and friendly service.
- Demonstrated expertise in operating various blending machines and equipment, maintaining optimal performance levels with regular cleaning and maintenance checks.
Barista
Corrado Bread And Pastry
04.2013 - 08.2016
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
High School Diploma -
Colegio Bautista De Managua
Managua, Nicaragua11.2012
No Degree - Business Administration
Keiser University
San Marcos, Nicaragua05.2013
No Degree - Law And Justice
Universidad Centro Americana
Managua, Nicaragua05.2014
Skills
- Fluent Bilingual Communication
- Deposit and Withdrawal Management
- Customer Relationship Management
- Data Inputting
- Time Management Proficiency
- Organizational Skills
- Problem Solving Aptitude
- Multitasking Capabilities
- Money Handling
- Financial Software
- Financial Transactions
- Customer Relationship Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Updated Pro-Serve
Timeline
Bank Teller
Bank Of Montreal, BMO
09.2021 - Current
Server
The Keg Steakhouse + Bar
09.2021 - Current
Server
Luthun
07.2019 - 12.2019
Server
Zuma NYC
03.2017 - 01.2019
Barista/Food Server
Gastronomie 491
07.2016 - 03.2017
Barista
Blue Dog Kitchen
04.2015 - 03.2016
Barista
Corrado Bread And Pastry
04.2013 - 08.2016
High School Diploma -
Colegio Bautista De Managua
No Degree - Business Administration
Keiser University
No Degree - Law And Justice
Universidad Centro Americana
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