Kevin Curwin
Grande Prairie
Summary
Reliable Transportation Professional with exemplary client service and time management abilities. Expertise in assessing and optimizing transportation systems. Effectively oversaw the operations of 50-120 drivers daily and 5-6 dispatchers. Managed a trailer bank of 120 road trailers and 80 rail containers. Known for strong communication, customer satisfaction and an eye to cost efficiency.
Overview
23
23
years of professional experience
Work History
Professional Driver
Manitoulin Transport
06.2023 - Current
- Maximized fuel economy through careful monitoring of speed limits and employing conservative acceleration techniques.
- Drove safely in various weather and road conditions to avoid accidents.
- Utilized effective communication skills when interacting with dispatch and management.
- Obtained signatures from customers upon delivery of goods.
- Supported operational efficiency by submitting accurate trip logs, expense reports, and other necessary documentation in a timely manner.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Implemented thorough pre-trip inspections to identify potential mechanical issues before beginning daily routes.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
Professional Driver
Tag Logistics Corp.
12.2022 - 06.2023
- Maximized fuel economy through careful monitoring of speed limits and employing conservative acceleration techniques.
- Drove safely in various weather and road conditions to avoid accidents.
- Utilized effective communication skills with management and dispatch.
- Supported operational efficiency by submitting accurate trip logs, expense reports, and other necessary documentation in a timely manner.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Implemented thorough pre-trip inspections to identify potential mechanical issues before beginning daily routes.
- Maintained accurate logs of all deliveries and trips.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
Load Planner
Armour Transportation Systems
09.2017 - 11.2021
- Planned, scheduled and dispatched loads efficiently to maintain RDD and DOT compliance.
- Developed strong relationships with team members by effectively resolving issues, responding promptly to concerns and delivering constructive feedback.
- Listened to customers' comments, responded appropriately and forwarded issues to appropriate department.
- Coordinated with team to determine best use of drivers according to load type and planned routes.
- Calculated practical delivery schedules and appropriate loads for each vehicle type by weighing needs and availability of client.
- Arranged appointment times for freight deliveries for both customers and suppliers.
- Supervised subordinate staff members through guidance and training, enabling effective execution of shipment plans.
- Maintained operations visibility by using TMW / AS400 to update company database with shipping information and daily logs.
- Coordinated driver loads and managed dispatch tasks.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Assign and dispatch drivers on loads.
- Planned travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, standards and guidelines.
- Searched for backhaul solutions to minimize empty miles and maximize driver's hours of service and revenue.
- Minimized empty miles and maximized driver service hours by implementing backhaul solutions.
- Formulated and implemented KPIs and was the directly responsible for those affecting my area of operations.
- Spearheaded the integration of our dispatch processes into the TMW system. The changes we implemented were then rolled out to the entire Armour network.
- Responsible for direct reports to the Executive team on operation costs and equipment utilization.
Highway Dispatch
Armour Transportation Systems
07.2011 - 09.2017
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 50 drivers.
- Monitored changes in delivery schedule and communicated changes to customers.
- Scheduled loads according to priority and available equipment.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reported delays, accidents or other traffic and transportation situations.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Investigated and resolved customer and vendor issues to retain business.
Grocery Dispatch
Armour Transportation Systems
07.2011 - 07.2014
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 70-120 drivers.
- Monitored changes in delivery schedule and communicated changes to customers.
- Scheduled loads according to priority and available equipment.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Reported delays, accidents or other traffic and transportation situations.
- Investigated and resolved customer and vendor issues to retain business.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
Professional Driver
Ayr Motor Express
07.2009 - 03.2011
- Maintained safe driving history with no critical incidents over 1 3/4-year timeframe.
- Planned and executed efficient routes to optimize time and fuel costs.
- Documented customer service issues, expenses, mileage and other key information.
- Collected FTL and correctly secured load in order to uphold safety standards and reduce damage.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Reviewed work orders to perform freight movement and deliveries.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas and other data.
- Verified loads against bill of lading to identify and correct discrepancies.
- Saved fuel by leveraging GPS to identify faster routes.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after shift for damage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Transported clients to specified destinations safely and on-time.
Professional Driver
Paul Boudreau (Midland)
09.2004 - 04.2009
- Maintained safe driving history with no critical incidents over 5-year timeframe.
- Planned and executed efficient routes to optimize time and fuel costs.
- Documented customer service issues, expenses, mileage and other key information.
- Collected FTL / LTL / Reefer loads and correctly secured load in order to uphold safety standards and reduce damage.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Reviewed work orders to perform freight movement and deliveries.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas and other data.
- Verified loads against bill of lading to identify and correct discrepancies.
- Saved fuel by leveraging GPS to identify faster routes.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after shift for damage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Transported clients to specified destinations safely and on-time.
Professional Driver
C. Steen Trucking
05.2001 - 05.2004
- Maintained safe driving history with no critical incidents over 3-year timeframe.
- Planned and executed efficient routes to optimize time and fuel costs.
- Documented customer service issues, expenses, mileage and other key information.
- Collected FTL / LTL / Flatdeck and correctly secured load in order to uphold safety standards and reduce damage.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Reviewed work orders to perform freight movement and deliveries.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas and other data.
- Drove trucks to and from job sites to deliver supplies.
- Verified loads against bill of lading to identify and correct discrepancies.
- Delivered customer orders and collected payments to keep accounts current.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Checked vehicle after shift for damage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Transported clients to specified destinations safely and on-time.
- Collected payments for goods delivered or unloaded.
Education
Transportation Systems
Canadian Institute of Traffic And Transportation
12.2022
High School Diploma -
Moncton High School
Moncton, NB06.1997
Skills
- Route Development
- Logical Reasoning
- Cargo Placement
- Effective Customer Communication
- Supervision and Mentoring
- Cargo Loading
- Delivery Truck Direction
- Lost Shipment Tracing
- Delivery Estimations
- Freight Bills Preparation
- Planning & Organizing
- Customer Service
- Training & Development
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Problem Resolution
- Active Listening
- Computer Skills
- Conflict Resolution
- Team Building
- Critical Thinking
- Supervision & Leadership
- Relationship Building
- Delegating Work
- Improving Operations
- Delivery Procedures
- Customer Request Management
- Verbal and Written Communication
- Schedule Management
- Training New Hires
- Data Entry
- Customer Relationship Management
- Improvements Recommendations
- Problem-Solving
- Detail-Oriented
- Logistics Planning
- Onboarding and Training
- Cost Analysis
- Time Management
- Decision Making
- Interdepartmental Collaboration
- Organizational Requirements Monitoring
Languages
English
Native or Bilingual
Timeline
Professional Driver
Manitoulin Transport
06.2023 - Current
Professional Driver
Tag Logistics Corp.
12.2022 - 06.2023
Load Planner
Armour Transportation Systems
09.2017 - 11.2021
Highway Dispatch
Armour Transportation Systems
07.2011 - 09.2017
Grocery Dispatch
Armour Transportation Systems
07.2011 - 07.2014
Professional Driver
Ayr Motor Express
07.2009 - 03.2011
Professional Driver
Paul Boudreau (Midland)
09.2004 - 04.2009
Professional Driver
C. Steen Trucking
05.2001 - 05.2004
Transportation Systems
Canadian Institute of Traffic And Transportation
High School Diploma -
Moncton High School
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