Kevin Cruz
Montreal,QC
Summary
Dynamic and professional individual with a proven track record in residential property management and a strong focus on customer service excellence. Recognized for expertise in operational efficiency and building positive tenant relations, supported by exceptional communication skills and a talent for problem-solving. Ambitious leader in property management, combining articulate communication skills with a proactive approach to driving success and fostering strong tenant relationships. Highly enterprising and dedicated to creating outstanding residential and commercial environments through effective team coordination and strategic planning.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Property Manager (Residential)
IMARCA Property Management Inc.
04.2023 - Current
- See to the smooth conduct of operational matters and rental matters
- Deal with suppliers who work on the property
- Ensure physical upkeep and repairs (ex: Roof leaks, landscaping, and air conditioning)
- Dealing with municipalities for contract bids or other matters
- Receive letters from landlords and tenants and respond as required
- Code and check invoices to ensure that work reported as done has been done on properties
- Ensure improvements to spaces as required.
Bilingual Customer Service Agent
IMARCA Property Management Inc.
- Handle inbound and outbound customer calls, emails, and chat inquiries
- Address and resolve customer complaints and issues
- Identify customer needs and provide appropriate solutions
- Stay informed on changing laws and policies
- Share customer feedback with the team to improve service quality
- Update customer accounts and ensure the accuracy of information.
Customer Service Supervisor
Marriott Chateau Champlain
- Ensure that all guest interactions meet the hotel’s standards for customer satisfaction, addressing complaints, inquiries, and requests
- Oversee front desk, concierge, and customer service staff, ensuring proper training, scheduling, and adherence to hotel policies
- Build rapport with guests, ensuring VIPs or repeat customers receive personalized attention and amenities
- Train staff to promote hotel services and amenities such as spa treatments, dining options, and room upgrades.
Marketing Intern
Moose Knuckle
- Analyzed market trends to identify potential opportunities
- Prepared presentations summarizing research findings
- Collaborated with designers on creating visuals for campaigns
- Generated weekly reports on progress of marketing initiatives
- Monitored online conversations related to brand and product mentions.
Assistant Store Manager
G-Star Raw
- Track and analyze sales data to identify trends, implement strategies, and drive store profitability
- Ensure store presentation aligns with brand standards and appeals to target customers, optimizing product placement and displays
- Manage store budgets, control costs, and ensure adherence to financial targets, including sales goals and profitability
- Provide personalized services to high-value clients
Education
Bachelor of Arts, Economics -
Concordia University
Montreal, QC2024
DEC, Social Science -
Dawson College
Montreal, QCHigh School Diploma -
Laval Senior Academy
Laval, MontréalSkills
- Social Media Marketing
- Project Management
- Customer service-focused
- Staff Management
- Inbound sales
- Music Producer
- DJ
Certification
- Fundamentals of Marketing - Google
- Project Management - Udemy
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional
Italian
Limited Working
Timeline
Property Manager (Residential)
IMARCA Property Management Inc.
04.2023 - Current
DEC, Social Science -
Dawson College
High School Diploma -
Laval Senior Academy
Bilingual Customer Service Agent
IMARCA Property Management Inc.
Customer Service Supervisor
Marriott Chateau Champlain
Marketing Intern
Moose Knuckle
Assistant Store Manager
G-Star Raw
Bachelor of Arts, Economics -
Concordia University