Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Cost

Ottawa,ON

Summary

Dedicated to driving operational efficiency and reducing costs. Strong leader and problem-solver with a focus on streamlining operations. Leveraging independent decision-making skills and sound judgment to make a positive impact on company success.

Overview

12
12
years of professional experience

Work History

Service Manager

Myers Barrhaven Volkswagen
01.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.

Service Advisor/Warranty Administrator

Myers Barrhaven Toyota
06.2019 - 01.2022
  • Contributed to business growth by confirming customer satisfaction with service and quality
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes
  • Recommended additional services to customers to ensure overall product and service quality based on vehicle needs
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
  • Set up repair appointments to meet customer needs and resolve key concerns
  • Documented and scoped actions taken to resolve issues after service calls
  • Maintained revenue streams by exhausting every option before offering refunds
  • Kept detailed records of customer accounts, including actions taken, issues resolved and vehicle information
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.

Product Advisor

Toyota Canada Inc
08.2018 - 06.2019
  • Developed and deepened strong customer relationships based on exceptional service
  • Maintained consistent record of achieving or exceeding sales targets
  • Set up contracts, completed sales and outlined ongoing service options
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Recommend vehicles to customers based on needs and preferences
  • Educated customers on product and service offerings
  • Identified appropriate solutions to minimize issues and quickly solve problems
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.

Service Advisor

Otto's BMW
06.2012 - 06.2019

Education

High School -

St. Mother Teresa High School Ottawa
Ottawa, ON

Business Marketing -

Algonquin College Ottawa
Ottawa, ON

Skills

  • SALES PRESENTATIONS
  • DATABASE ADMINISTRATION
  • DATABASE
  • CORRESPONDENCE
  • ORDER PROCESSING
  • Communications
  • Marketing
  • Microsoft Excel
  • Photoshop
  • Sales
  • Retail sales
  • Business Development
  • Excel
  • Management
  • Auto Service Management
  • User training
  • Production control
  • Activity organization
  • Service prioritization
  • Database administration
  • Complaint resolution
  • Process and procedure development
  • Correspondence management
  • Recordkeeping and reporting
  • Customer assistance
  • Sales presentations
  • Cost analysis and savings
  • Performance improvements
  • Task delegation and prioritization
  • Product recommendations
  • Order processing
  • Privacy and confidentiality
  • Business growth and retention
  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Critical Thinking
  • Employee Training and Development
  • Conflict Resolution
  • KPI Monitoring
  • Staff Management
  • Coaching and Mentoring
  • Client Retention Strategies
  • Process Implementation
  • Forecasting

Languages

English
Full Professional
German
Professional Working

Timeline

Service Manager

Myers Barrhaven Volkswagen
01.2022 - Current

Service Advisor/Warranty Administrator

Myers Barrhaven Toyota
06.2019 - 01.2022

Product Advisor

Toyota Canada Inc
08.2018 - 06.2019

Service Advisor

Otto's BMW
06.2012 - 06.2019

High School -

St. Mother Teresa High School Ottawa

Business Marketing -

Algonquin College Ottawa
Kevin Cost