Kevin Chouhaiber
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Sunwing Airlines
09.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to Transport Canada regulations.
Pre-Boarding Screening Officer
Securitas Aviation
07.2021 - 02.2023
- Contributed to a positive work environment by maintaining professionalism and fostering teamwork among colleagues.
- Demonstrated adaptability to changing regulations and operational requirements while continuing to provide excellent service to travelers.
- Maintained a calm and professional demeanor under pressure, effectively managing large crowds during peak travel seasons.
- Assisted passengers with special needs, ensuring their comfort and satisfaction during the screening process.
Taxi Dispatcher
Co-op Taxi Laval
08.2020 - 07.2021
- Reduced wait times for customers by effectively allocating taxi resources in high-demand areas.
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
Gas Station Customer Service Representative
Couche Tard
05.2019 - 07.2020
- Monitored security cameras regularly, ensuring the safety of customers and staff at all times.
- Assisted customers with car wash services if available; enhancing overall station experience for patrons.
- Actively participated in ongoing training opportunities; staying current on industry trends/best practices.
Education
High School Diploma -
École Curé-Antoine-Labelle
Laval, QC06.2018
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Food and Beverage Service
- Hospitality service expertise
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Emergency Procedures
- Preflight briefings
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Armenian
Full Professional
Timeline
Flight Attendant
Sunwing Airlines
09.2023 - Current
Pre-Boarding Screening Officer
Securitas Aviation
07.2021 - 02.2023
Taxi Dispatcher
Co-op Taxi Laval
08.2020 - 07.2021
Gas Station Customer Service Representative
Couche Tard
05.2019 - 07.2020
High School Diploma -
École Curé-Antoine-Labelle