Kevin Chang
Leduc,AB
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
FINANCIAL SERVICE REPRESENTATIVE
CIBC
10.2021 - 04.2023
- Answering inbound calls from clients and assists them with their banking needs.
- Recommend various banking product to help empower client's financial situation.
- Probe client with effective questioning skill to better understand their reason for calling.
- Reading company newsletter to remain up to date in a fast evolving industry as well as answering emails and/or writing emails for clients.
- Communicate with other departments on a daily basis to fulfill various client request
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
MANUTENTION
Daher
04.2021 - 10.2021
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
- Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
- Accessed elevated products from manlifts and high-reach ladders.
STORE/CUSTOMER ASSOCIATE
Kid Fundazzle
11.2017 - 12.2020
- Maintained cleanliness and presentation of stock room and production floor
- Recorded entries of customer's orders into an excel spreadsheet as well as describing service contracts and scheduling with customers to meet their needs
- Politely assisted customers in person and via telephone
- Greeted customers entering the store to ascertain what each customer wanted or needed.
Education
Bachelor of Arts (B.A.) - Art & Media
VANIER
Saint-laurent, QC08.2019
High School Diploma - Science & Technology
ÉCOLE MONSEIGNEUR-A.-M
Longueuil, QC06.2017
Skills
- Data entry
- Cash flow management
- Training development aptitude
- Organization and recordkeeping
- Quick learner
- Excellent written and verbal communication skills
- Customer service
- Financial services
- Willingness to learn
- Strong work ethic
LANGUAGES
English
Native or Bilingual
French
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
FINANCIAL SERVICE REPRESENTATIVE
CIBC
10.2021 - 04.2023
MANUTENTION
Daher
04.2021 - 10.2021
STORE/CUSTOMER ASSOCIATE
Kid Fundazzle
11.2017 - 12.2020
High School Diploma - Science & Technology
ÉCOLE MONSEIGNEUR-A.-M
Bachelor of Arts (B.A.) - Art & Media
VANIER
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