Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Carmona

Walnut Creek,CA

Summary

Adaptable and results-oriented team player with experience in leading and optimizing content moderation workflows for a high-profile platform. Ready to leverage my expertise as a Subject Matter Expert.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Trust & Safety Team Lead

TikTok (via Vaco)
Walnut Creek, California
10.2021 - 04.2024
  • Developed and implemented moderation strategies, optimizing workflows and setting performance targets to enhance team productivity and accuracy
  • Spearheaded resource allocation, ensuring adequate coverage for moderation tasks during peak times and high-risk events
  • Engaged in cross-functional Trust & Safety training sessions
  • Conducted regular team meetings to discuss challenges, share best practices, and keep the team informed about policy updates and new tools
  • Represented the moderation team in meetings with senior management, providing insights and recommendations on policy and process improvements
  • Engaged with stakeholders to address content-related concerns, providing clear explanations of moderation decisions
  • Led and managed up to 40 Trust & Safety Associates
  • Increased overall team moderation accuracy by 27% after becoming lead
  • Promoted to lead a second moderation workflow

Trust & Safety Associate

TikTok (via Vaco)
Walnut Creek, California
01.2020 - 10.2021
  • Identified user-generated content for removal based on community guidelines
  • Enforced platform-specific rules, terms of service, and content policies
  • Participated and contributed to policy and procedure training sessions
  • Consistently handled escalations of sensitive content e.g Hate speech
  • Moderated cases in both English and Spanish while maintaining and exceeding productivity quotas
  • Promoted to Team Lead

Legal File Assistant

Wai, Connor & Hamidzadeh LLP
Concord, California
11.2018 - 01.2020
  • Efficiently organized and maintained legal documents, case files, and records in accordance with established filing systems and assisted legal staff with preparing legal documentation
  • Accurately recorded case information, court dates, and filing deadlines to ensure timely access to essential legal documents

Education

Bachelor of Business Administration -

Diablo Valley College
Pleasant Hill, CA
08.2022 - Current

Skills

Performance Management

Risk Analysis

Leadership Experience

Administrative Support

People Management

Task prioritization

Timeline

Bachelor of Business Administration -

Diablo Valley College
08.2022 - Current

Trust & Safety Team Lead

TikTok (via Vaco)
10.2021 - 04.2024

Trust & Safety Associate

TikTok (via Vaco)
01.2020 - 10.2021

Legal File Assistant

Wai, Connor & Hamidzadeh LLP
11.2018 - 01.2020

Similar Profiles

CREATE PROFILE
Kevin Carmona