Kevin Brooks
Los Angeles
Summary
Proven Operations Manager with a track record of enhancing customer satisfaction and streamlining operations at Doggone Media. Skilled in complaint resolution and customer relationship management, adept at developing effective sales strategies and leading teams to exceed targets. Demonstrates exceptional ability to manage inventory, negotiate with vendors, and maintain positive client relations, contributing to increased profitability. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Driver
Uber
08.2024 - Current
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Followed all relevant traffic laws and safety regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Drove safely in various weather and road conditions to avoid accidents.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Manager of Operations
Doggone Media
05.2012 - 08.2024
- Answered calls, took messages, and transferred calls to correct individuals.
- Recorded contact information of customers and potential customers in internal database.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Called prospective customers in designated market area to qualify leads.
- Partnered with vendors and suppliers to effectively manage and budget.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Master Barber
Gypsy Barbershop
05.2017 - 08.2021
- Consulted with clients to assess personal style preferences and unique needs.
- Oversaw employee schedules to maintain adequate coverage.
- Styled hair according to customer preferences.
- Maintained master calendar of appointments and employee shifts.
- Devised marketing and sales strategies to maximize business success.
- Promoted business with effective sales and marketing strategies.
- Managed business customer service, responding to requests and concerns promptly.
- Completed full and partial shaves with clippers and standard and straight razors.
- Kept business compliant with applicable government standards.
- Answered incoming telephone calls and scheduled appointments for clients.
- Consistently received positive performance reviews from guests.
Education
Associate in Property Management - Real Estate
Chaffey College
Rancho Cucamonga, CA04-2026
High School Diploma -
Shaw High
Shaw, MS05-2001
Skills
- Complaint resolution
- Sales closing
- Data entry proficiency
- Call logging
- Customer relationship management
- Account updating
- Building rapport
- Script adherence
- Call handling
- Customer support
Timeline
Driver
Uber
08.2024 - Current
Master Barber
Gypsy Barbershop
05.2017 - 08.2021
Manager of Operations
Doggone Media
05.2012 - 08.2024
Associate in Property Management - Real Estate
Chaffey College
High School Diploma -
Shaw High
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