Dynamic and results-driven manager with over 20 years of leadership experience in business development, consistently exceeding targets while executing strategic visions that enhance profitability. Renowned for engaging communication skills that inspire teams through initiative and exemplary leadership, fostering a culture of high morale and operational efficiency. A forward-thinking visionary dedicated to continuous improvement, with a proven track record in implementing effective departmental structures and strategies. Committed to collaboration and building strong relationships with staff at all levels, management, partners, stakeholders, and clients. Possesses comprehensive knowledge of various brands and products, along with proficiency in MS Office Suite, Salesforce, Xtime, Outlook, and Google Suite.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager/Owner/Installation Carpenter
Self Employed
01.2015 - Current
Built & managed installation carpentry business, working hands on with client management, including Parks Canada, and ensured projects met all quality standards and were completed within timelines. Traveled and worked in various locations, including Alaska, Miami, and Northern Canada, working for museums, science discovery centers, Telus, BC Hydro and parks information centers. Handling P&L’s, CAD - plans, Strong ability to problem solve.
Handyman for various property management companies on Vancouver island, ensuring transparency in all my jobs. Completed jobs and restoration and smaller repairs.
Consistently managed and achieved financial goals and targets by helping leading and working as a team to achieve set goals.
Fostered strong relations with indigenous people; working on various projects within their communities; learning and listening to create visions of the products.
Handled closing & signed off on jobs.
Corporate Sales Trainer
Self Employed
01.2023 - 01.2025
Ongoing - Corporate Sales Trainer/ Operation /Business Development/ Growth and Strategy Mentoring and training for West Coast Sightseeing & Grey line tours, Now Big Bus with training manual in 27 countries around the world. Hired, sales training, planning, on site hands on training for Front line staff , Mentoring Management.Managed and trained on authentic training programs I developed.take parts in all events as required
Pacific Regional Account Executive
Publicis Group (Formerly Epsilon-Conversant)
01.2019 - 01.2021
Managed clients and provided strategic, marketing communication solutions within British Columbia/Yukon regions, working with Nissan/Infiniti dealers to build brand loyalty and stronger dealer networks. Consistently meet and exceed sales goals to help dealers hit pillars; hold dealers accountable for reaching pillars and KPIs. Research and prepare sales proposals with innovative and cost-effective ideas according to customer requirements and specific needs. Prepare data driven presentations, participate in meetings and prepare monthly sales tracking reports. Support manufacture on all levels of operations. Monitor dealers focus in-market planning and ensure national campaigns are rolled out within the UIO. Build reports for training and marketing purposes. Deploy marketing strategies. Huge focus on fixed operations and growth!
Achieved status as top performer in Canada since joining the organization, including adding three new accounts. One being the Jim Pattison Group.
Built and sustained customer loyalty through marketing, brand awareness, and communication tools.
Fostered brand consistency, team collaboration and business growth by building training programs to grow CSI pillars and working one on one with staff at individual dealerships.
General Sales Manager/GM
Richmond Subaru, Olympic Auto Group
01.2013 - 01.2015
Recruited as GSM to build trust, morale, and motivate staff while developing successful operations within dealership and maintaining loyal client-base. Effectively closed deals, negotiated terms, and managed contracts while performing daily tasks and overseeing the sales department. Handled new and existing leads, customer concerns, and built new relationships to grow business. Focused on continuous improvement, profit and brand enhancement. Developed all advertising, training programs, sales processes, online marketing, creative, and newspaper and web campaigns. Handled private sales, launched events, and implemented new missions for business.
Achieved complete turnaround during major downturn and staff walkout, building trust and creating positive working environment while driving profit that advanced dealership to rank amongst top ten in Canada for sales volume and customer satisfaction.
Played a key role in development of new sales processes and educated and mentored current staff to greatly advance success in their roles.
Advanced unit sales on new cars by 30% within a three month span in 2013 and ranked number one in sales for all of British Columbia in 2014.
Heightened Customer Service Index (CSI) ranking by over 80% within one year span.
Attained 4.2% Google review in March 2015 – from 1.7% in October 2013.
Awarded top honors for Subaru Canada, sales, and CSI, including trips to Barbados, Antigua and Newfoundland.
Cultivated professional growth for #2 salespeople in Subaru Canada by training and mentoring on sales and closing techniques – advanced from selling 8-12 units per month to 20-40 units per month.
Regional Manager (Explore Rockies)
INMarket Strategies
01.2009 - 01.2013
Recruited by Brewster to expand in-market share of business and generate revenue required to sustain profitable company branch – budgets exceeding $1M. Created, launched and managed business development initiatives. Worked closely with the Executive Leadership Team; ensured company directives aligned with mission and vision. Managed sales and marketing and performed strategic planning for vacations and award winning attractions. Managed all regional relationships with hotels and third party suppliers. Prepared reports, budgets, tenders, and requests for purchases. Maintained imperative role in development of corporate initiatives and planning. Led regular business development meetings and events.
Brought in $280K within the first year and over $10M in three years of expanding from one to eight locations.
Assisted in implementation and launch of Explore Rockies internet platform to exceed $5.6M in revenue in 2011 and grew each regional market of affiliate program by nearly 300% to $2M in revenue over a two year span.
Built a loyal and high performing staff team by hiring, training, sourcing, interviewing, mentoring, and developing to meet impeccable business standards.
Prepared franchise manual outlining all aspects of planning, launching and managing successful locations.
Financial Services Manager/ Sales Manager/ Sales
Kicking Horse Ford Sales
01.2006 - 01.2009
Identified customer needs and preferences by responding to questions and initiating customer interactions. Ensured deposit, loan sales, and services meet regulatory and company policy requirements. Accepted loan applications and approved credit. Developed customer service procedures and effectively dealt with customer complaints. Kept up to date with changes that affected the industry and worked in close co-operation with the advertising and sales departments.
Positively represented dealerships in the community and kept involved in service clubs and volunteer work.
Streamlined success of sales in dealerships by establishing a loyal client base, closing deals and negotiating terms, effectively performing needs assessments for products and financing, and building trust. Sales , Service and Finance.
Other Dealership Experience:
Barnes Wheaton - Surrey, Destination Chrysler North Van, Coastal Ford - Vancouver, Bennett Dunlop Ford- Regina Tisdales sales and Service- Kindersley SK, Woodridge Ford- Calgary
Have worked in over 100 dealerships Installing and Cold Calling Internet program. www.TheToolshark.com