Superior record of steady career progression over 20-years in IT, mirrors underlying commitment to deliver robust, customer-responsive services and projects in deadline- and task-driven environments. Common sense approach and “big-picture” vision are hallmarks of a consensus-driven leadership style that encourages problem ownership and empowers staff to brainstorm solutions. Respected for troubleshooting acuity and capacity to think “outside the square” for more effective outcomes. Independent work habits, intuitive business sense, and an instant grasp of new technologies underpin dedication to steer streamlined operations within a cost-effective and productive IT function.
Hi, I’m
Kevin Benjamin, CISSP
Dorchester,ON
Summary
Overview
30
years of professional experience
1
Certification
Work History
CANUSA Automotive Warehousing
Chief Information Officer, CISSP
07.2013 - Current
Job overview
- Planned and Implemented a comprehensive, and proactive Cybersecurity "self-insurance" defence system with local and global industry experts
- Planned and Implemented state-of-the-art Juniper Mist WiFi-6 and Real Time Location tracking system across a 400,000-square-foot distribution centre in 2022
- Planned and Implemented Juniper switches, Mist APs, Craddlepoints and Fortigate Firewalls across 45 branch locations.
- Managed seamless relocation of all systems, network infrastructure and telecom to new state-of-the-art Distribution facility that supports over 500 users in 45 locations
- Managed branch openings of approximately 35 new retail locations across Ontario
- Implemented Warehouse Management System and Conveyor based picking and packing
- Converted existing MPLS wide area networking architecture to BELL BIDOE Enterprise Fiber across 40 locations, reducing costs by 52% and providing LTE redundancy
- Renegotiated Mobility and Copier contracts resulting in 24% and 28% annual costs savings, respectively
- Converted in-house e-mail to cloud-based solution providing speed improvements, remote access and protection against power and weather-related interruptions
- Implemented O365 Cloud solution for secure document access anywhere at any time; empowering employees to collaborate and communicate more effectively.
- Oversaw implementation of FreshService Help Desk Management solution with Teamviewer for remote support
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives
- Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals
- Fostered apositive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities
- Analyzed department and job-related functionality requirements to align technology priorities with business needs
- Cultivated a highly-regarded technology services organization that sustained a culture of respect, collective pride and individual and group professional development to achieve company objectives
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate backup system
- Performed detailed assessments of risks to determine constraints and develop mitigation strategies
- Managed implementation of new technological improvements resulting in increased efficiency
- Guided, coached and led project teams, delegating tasks and evaluating performance and progression of project pace
- Developed suggestions for technical process improvements to optimize resources
HYD-MECH
Information Technology Manager
04.2006 - 07.2013
Job overview
- Closely collaborated with project members to identify and quickly address problems
- Investigated and corrected or escalated project problems
- Coordinated ongoing technical training and personal development classes for staff members
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Led diverse team in delivery of SAP ERP project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
- Responsible for voice, data and internet communications networks
- Develop, plan, and implement overall strategic goals affecting I.T. infrastructure, and evaluate and recommend changes to current and future I.T. requirements to meet organizational needs
- Established I.T. budget, and ensuring it stayed within that budget
- Maintain, and implement windows server environment
- Administrate Blackberry Enterprise server, and SAP Business One ERP system
Stevenson & Hunt Insurance Brokers
Systems Administrator
03.2005 - 04.2006
Job overview
- Managed all aspects of the I.T. department
- Installed and upgraded internal and third-party software
- Responsible for all network communications, including voice and data
- Responsible for Disaster Recovery and Backup procedures
- Provided support for 170 employees that are both local and in remote branch offices
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support
- Established network specifications and analyzed workflow, access, information and security requirements
- Implemented, developed and tested the installation and update of file servers, print servers and application servers in all departments
- Resolved issues and escalated problems with knowledgeable support and quality service
- Made recommendations regarding information technology infrastructure overhauls
- Worked with users to determine areas of technology in need of improved usability
- Evaluated the latest technology innovations and adopted cost-effective, functional solutions
- Analyzed complex project server issues and worked on large enterprise and business-critical applications
STIHL LIMITED
Network Specialist
11.1997 - 04.2005
Job overview
- Installed firewalls and VPN's to increase and manage client network security
- Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls
- System operator AS400
- CNC Specialist ORACLE|PeopleSoft ERP software (Formerly JDEDWARDS)
- Backup Administrator
- Disaster Recovery Plan Administrator
- Defined database requirements for Salesforce Automation System
- Developed, and maintained Sales Force Automation program that was created using Microsoft Access
- Provided laptop, technical, and Sales Force Automation support for 20 Regional Managers located across Canada
- Set up hardware and software in optimal configurations to meet network performance requirements
- Answered and triaged requests for assistance in order to provide top-notch support
- Developed in-house training program
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Delivered network technology training to junior team members and end-users, enhancing knowledge-base and team productivity
- Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels
- Managed system-wide operating system and software deployments, as well as any related upgrade problems
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Designed and implemented new server standards for core business services
- Managed creative projects from concept to completion while managing outside vendors
- Recommended network security standards and upgrades to management
ComputerEase
Computer Trainer
01.1995 - 11.1997
Job overview
- Leveraged diverse learning strategies to prepare students for higher-level job requirements
- Assessed student needs to develop effective corporate training plans
- Prepared instruction materials including copying, construction of bulletin boards, grading work and setting up work areas
- Taught a variety of software packages, including, Microsoft Office suites, Lotus suites, WordPerfect suites, Windows 9x, Windows NT, Internet, and specialized corporate software; Was regularly called upon to handle special/emergency situations with clients
- Maintained NT Server, and Novel Server
- Patched software and installed new versions to eliminate security problems and protect data
- Configured hardware, devices and software to set up work stations for employees
- Retained existing clients and developed new clients by extending high quality and efficient support service
- Established positive rapport with all students in class and followup email communications
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways
- Instructed more than 3000 students through lectures, discussions, group activities and demonstrations
- Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness
Education
California Institute of TechnologyCalifornia
No Degree from Microsoft Azure Architect Design: AZ:304
08.2021
University Overview
California Institute of TechnologyCalifornia
No Degree from Microsoft Certified Azure Administrator AZ:104
06.2021
University Overview
California Institute of TechnologyCalifornia
No Degree from Introduction To Cloud Computing
05.2021
University Overview
Mohawk CollegeHamilton, Ontario
Diploma, Information Systems Technologist from Management Information Systems
12.1996
University Overview
College Avenue Secondary SchoolWoodstock, Ontario
High School Diploma
06.1993
University Overview
Skills
- Relationship building and retention
- Policy and procedure development
- Risk mitigation planning
- Operational improvements
- Strategy development
- Implementation planning
- Stakeholder relations
- Project management
- Team building
- Technology planning
- Budgeting
- Staff management
- Employee relations and conflict resolution
- Goal-oriented
- Self-directed mindset
Accomplishments
Accomplishments
Co-Wrote Server+ Certification Bible
Affiliations
Affiliations
Member, ISC2, 2010 to Current
Certification
Certified Information Systems Security Professional (CISSP)
AWS Introduction to Cloud Computing Certificate
Timeline
Chief Information Officer, CISSP
CANUSA Automotive Warehousing
07.2013 - Current
Information Technology Manager
HYD-MECH
04.2006 - 07.2013
Systems Administrator
Stevenson & Hunt Insurance Brokers
03.2005 - 04.2006
Network Specialist
STIHL LIMITED
11.1997 - 04.2005
Computer Trainer
ComputerEase
01.1995 - 11.1997
California Institute of Technology
No Degree from Microsoft Azure Architect Design: AZ:304
California Institute of Technology
No Degree from Microsoft Certified Azure Administrator AZ:104
California Institute of Technology
No Degree from Introduction To Cloud Computing
Mohawk College
Diploma, Information Systems Technologist from Management Information Systems
College Avenue Secondary School
High School Diploma
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