Kevin Belanger
Sault Ste Marie
Summary
Accomplished First Mate and Transit Bus Operator with a proven track record at Miss Marie Tour Boat, enhancing passenger satisfaction and safety. Expert in navigation and operational planning, I excel in team management and have significantly reduced accident rates. Skilled in maintaining high customer service standards, I consistently meet or exceed targets through effective communication and meticulous attention to detail.
Knowledgeable maintance with proven track record in maritime operations and crew management. Successfully led navigation and safety procedures, ensuring smooth voyages and compliance with international maritime regulations. Demonstrated leadership and problem-solving skills in high-pressure environments
Overview
26
26
years of professional experience
Work History
First Mate
Miss Marie Tour Boat
05.2022 - Current
- Coordinated with Captain and interior team to develop daily guest activity objectives and weekly itineraries.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Reduced accident rates by strictly adhering to safety protocols and implementing new preventive measures when necessary.
- Ensured safe navigation through various types of waterways using advanced technical knowledge in chart reading.
- Docked and undocked vessel using radios, depth finders, radars, lights, lighthouses and buoys to make safe and accurate operational decisions.
Transit Bus Operator
AJ Bus Lines
04.2012 - Current
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Assisted passengers with inquiries and requests during trips.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Transit Bus Operator
City Of Sault Ste. Marie
07.2001 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Service Advisor
Prouse Motors
05.1999 - 07.2001
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
No Degree - Office Procedures
Sault College of Applied Arts And Technology
Sault Ste. Marie, None05-1984
High School Diploma -
Alexander Henry High School
Sault Ste. Marie, ON06-1983
Skills
- Safety procedures
- Team management
- Maritime regulations
- Crew training
- Navigation expertise
- Operational planning
- Vessel maintenance
Languages
English
Elementary
Timeline
First Mate
Miss Marie Tour Boat
05.2022 - Current
Transit Bus Operator
AJ Bus Lines
04.2012 - Current
Transit Bus Operator
City Of Sault Ste. Marie
07.2001 - Current
Service Advisor
Prouse Motors
05.1999 - 07.2001
No Degree - Office Procedures
Sault College of Applied Arts And Technology
High School Diploma -
Alexander Henry High School
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